Community Resource Specialist

Community Resource Specialist at Jackson-Hillsdale Community Mental Health Board Community Resource Specialist at Jackson-Hillsdale Community Mental Health Board in Jackson, Michigan Posted in 2 days ago.

Type:

Full-Time Job Description:

General Summary Under the direction of the 2-1-1 Program Supervisor along with the day to day support from the Lead Information and Referral Specialist, the position of Information & Referral Specialist provides confidential, appropriate, unbiased health and social service information, referral and advocacy to the general public by telephone, email, mail, SMS Messages (Text), and in person; performs preliminary screening for eligibility for public and community services; assists callers with access issues; tracks gaps in services, and ensures that accurate information is available to all interested parties. Essential Functions Screens callers for services, accurately records transaction information, refers to appropriate resource, and advocates for caller to secure services from public and private community agencies as needed.

Responds to telephone inquiries concerning the availability of services provided by public or community resources.

Schedules and performs follow-up surveys /calls via phone per protocol.

Tracks gaps in service; captures changing information on resources and eligibility requirements to ensure accurate information is available to all agencies, callers, and assigned staff.

Researches answers to new questions and requests for unknown services.

Provides specific, detailed information to the public about accessing public private community resources for health and social services consistent with standards set by AIRS (Alliance of Information & Referral Systems).Collects and enter caller information into 2-1-1 information electronic record systems in compliance with contract and reporting requirements stipulated by funding partners.

Advocates for individuals experiencing difficult or lacking ability needed to make effective contact with agencies, programs, and services.

Works closely with staff in other 2-1-1 call centers, LifeWays, and crisis programs to ensure strong coordination and effective service.

Works toward achieving program dashboard (quality assurance) goals.

Represents 2-1-1 and LifeWays effectively to agencies and groups in person and on the telephone.

Serves as a backup for Information and Outreach Specialist, as needed.