Campus Information Specialist

Minimum Hiring Salary $31,200.00 (annually) The Campus Information Specialist serves as the primary point of contact, providing exceptional customer service while managing daily clerical operations. Key responsibilities include greeting visitors, managing multi-line phone systems, scheduling campus visits, and ensuring a welcoming and organized environment. This role is vital to maintaining a positive college image and supporting office efficiency. This role reports to the Director of Marketing, Communications, and Public Information. This list is meant to be representative, not exhaustive. Incumbents may not perform all the duties listed, while in other cases, related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities the ability to perform the essential functions.

Visitor Management:

Greet, welcome, and direct visitors to the appropriate person or office in a professional manner. Securing Maintain informational materials such as brochures, campus maps, and promotional items for visitors and prospective students. Manage the College's lost and found by receiving, logging, securing, and assisting individuals with the retrieval of lost items in accordance with established procedures.

Communication Hub:

Serve as the central point of contact by answering, screening, and directing incoming phone calls to the appropriate College departments. Respond to or route website inquiry submissions to the appropriate offices for a timely response. Assist with updating messaging on the campus marquee and campus television monitors. Provide support to the Marketing Department with communications and promotional tasks as needed.

Scheduling & Administration:

Review facility availability for internal and external requests, process event and room requests, and maintain accurate reservation records. Ensure room reservations are accurate and executed in accordance with established reservation procedures.

Office Maintenance:

Ensure the Information Desk area is tidy, stocked, and presentable. Acquire computer/technology competencies as appropriate to the position.

Professional Presence:

Maintain a welcoming and professional front desk environment that reflects the College's commitment to excellent customer service. Demonstrate professionalism, discretion, and strong interpersonal skills when interacting with students, employees, and community members. Perform other professional or job-related duties as assigned The requirements listed below represent the knowledge, skills, and abilities required to perform the essential duties and responsibilities satisfactorily.

Knowledge, Skills, and Abilities:

Professional attitude, appearance, and strong customer service skills. Ability to interact professionally and politely with others. Ability to plan and prioritize tasks effectively. Ability to stay calm under pressure. EDUCATION and

EXPERIENCE

Any combination of education and experience demonstrates possession of the requisite knowledge, skill, and abilities.

REQUIREMENTS

Education/Skills Required:

High school diploma or equivalent

Preferred:

Associate Degree in Office Administration or closely related field.

Experience:

Required:

Proven work experience as a front office representative or similar role. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent verbal and written communication skills.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to focus. May require travel.

WORK ENVIRONMENT

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in indoor conditions. The noise level in the work environment is usually moderate. This position description covers the essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisor personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary. James Sprunt Community College is an Equal Opportunity Employer. The College prohibits discrimination against any person (including staff, faculty or student body) on the basis of race, color, national origin, sex, disability, religion, political affiliation, sexual orientation, gender identity, veteran status, genetic information, or age. If you need accommodations please contact 910-296-2400.