Performs specialized clerical and public contact functions in the maintenance, compilation and dissemination of complex police records for the Las Cruces Police Department (LCPD). Environmental Factors Work is performed in a Police office environment. Physical Factors Light physical demands. Frequent to constant use of a personal computer. Work Situation Factors Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies. First consideration may be given to current City of Las Cruces employees who meet all of the minimum requirements. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process. Full-time regular, non-exempt position. This position is a grade RN06. • Assists public and officers either on the phone or over the counter by providing information and assistance regarding requests for information for accident reports, background checks and copies of reports, vehicle releases and related data; gathers information needed to respond to inquiries provides information specific questions which requires distinguishing between, and consideration of, sensitive/protected/confidential and public information and may require understanding or interpretation/explanation of legal documents and status; refers matters requiring legal interpretation to supervisor for resolution; may direct the public to appropriate agency to pay for ticket, file report or restraining orders, etc. • Collects fees, issues receipts, balances and reconciles fees collected at end of each day; compiles numerical counts and routine statistical data to provide input to work production reports or official statistical reports. • Performs basic clerical and administrative duties in accordance with LCPD procedures and City policy, including data entry, record keeping, preparing and processing various documents, pulling and maintaining files; receives, verifies, categorizes and enters data into the computer tracking systems; prepares and processes reports; reviews documents and data for compliance and accuracy; maintains and updates departmental files and records; prepares documents for filing. • Enters and retrieves confidential law enforcement data from the National Crime Information Center (NCIC) and New Mexico Crime Information Center (NMCIC) computer systems; updates Uniform Crime Reporting Program database; performs queries of information on computerized criminal justice information systems for background checks, rap sheets, etc.; compares information and verifies correctness of information. • May train new employees on desk rotation.

Equivalent to a High School diploma AND one (1) year of clerical or customer service experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Must demonstrate accurate typing & word processing skills. Valid driver's license is required. Position requires an acceptable driving record in accordance with City policy. Must pass a thorough background investigation.

NCIC/NMCIC

certification must be obtained within six months of hire. Additional technical certifications and training may be required for some incumbents in this job class.

Knowledge of:

LCPD policies and procedures; business English, spelling, arithmetic, punctuation and grammar; principles of record keeping and records management; techniques for dealing with the public, in person and over the telephone; laws and regulations governing the release of information from law enforcement agency records; Uniform Crime Reporting Program procedures; City computer applications involving word processing, data entry and standard report generation; City policies and procedures.

Skills in:

Maintaining accurate records; entering information into the Police Department's computer system with speed and accuracy.

Ability to:

Process and retrieve information on automated records system; maintain the confidentiality and security of records and information; follow verbal and written instructions; search police files/records in response to officer's inquiries; scan documents; perform maintenance on scanners; remain calm and think clearly and quickly in emotional and emergency situations; and establish and maintain effective working relationships with coworkers, supervisory personnel, sworn officers, the general public and other law enforcement agency personnel.