An Information Specialist manages computer systems and creates programs that manage access to data for a business or organization. Assists with data retrieval and analysis and manages security for data and files.
Non-exempt Under general supervision, this position is responsible for performing a variety of support duties related to the day-to-day operation of the Real Time Information Center (RTIC), including monitoring and research using video, open-source media, sensor technologies and varied software applications and databases, relaying information using multiple communication devices, and performs other related duties as assigned. Operates various devices integral to identifying priority calls for RTIC support, including accessing, navigating, and recording video systems, as approved by management, and monitoring calls for service on Computer Aided Dispatch (CAD) screens and viewing selected public-private video assets. Monitors live camera feeds and other data sources to assist with calls for assistance, including critical incidents or special events, proactively monitoring camera systems for public safety situations and communicating necessary information to essential personnel. Provides an active role in situational awareness for all priority calls-for-service. Demonstrates strong attention to details in locating addresses, video assets, and associated call related data during a call for service. Observes, detects, and appropriately reports to dispatchers and responding personnel observed relevant information, including suspicious behavior and circumstances, recording dates, time, and camera location or records those activities, as approved by management. Collects and organizes information from all available resources into actionable intelligence to support public safety field and investigative personnel. Follows criminal justice and legal protocols, following agency policies and procedures, and exercising technical expertise in the capture, preparation, and storage of data and video related work products. Notifies supervisory staff regarding important or critical incidents. Participates in meetings and training sessions on current best practices, methodology, procedures, and applicable laws and trains other agency personnel on RTIC operations. Works various shifts to include weekends, nights, and holidays. Performs other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Requires a bachelor's degree in a related field, or completion of 60 hours from an accredited college or university and either two (2) years of related experience or two (2) experience in emergency services, military, security, information technology, cybersecurity, CCTV operations, data analysis, investigations, dispatch and logistics, drone operations, or public safety, or an equivalent combination of education and experience. Must possess a valid Class D Oklahoma driver's license. Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
