Data Center Operations & Digital Services Manager

Location:

Remote -

Pennsylvania, United States of America Job ID:

R0130720

Date Posted:

2026-05-29

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science Job Schedule:

Full time

Remote:

Yes Job Description:

The Opportunity You will manage the execution and growth of data center and digital service operations across North America, supporting critical infrastructure within a power grid service environment. This role combines leadership of a growing operations team with ownership of service delivery performance, ensuring contractual commitments, operational consistency, and customer expectations are met. You will guide team development while working across project management and technical functions to address operational challenges, manage risk, and support the onboarding and lifecycle of service contracts. Acting as a key interface for customers and internal stakeholders, you will establish governance, strengthen operational processes, and contribute to continuous improvement in digital service execution. How You'll Make an Impact Lead, develop, and scale the North American data center and digital operations team, setting priorities, performance goals, and accountability for service delivery outcomes Operate as the senior operational interface for customers and internal stakeholders, ensuring alignment on service delivery and issue resolution Manage end-to-end execution of digital and data center services, ensuring service levels, KPIs, and contractual commitments are achieved Build and scale operational models and team capabilities while supporting hands-on execution as needed Serve as the escalation point for operational, technical, and customer issues Oversee operational risk management, including identifying issues and implementing corrective actions Support onboarding, transition, and lifecycle management of new and existing service contracts Own operational processes, tools, and reporting that support digital service delivery, driving standardization and continuous improvement Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States Bachelor's degree in engineering, operations, or a related technical field 10+ years of experience in operations, service delivery, or project/program management Experience managing cross-functional teams in an operational or service environment Experience with digital services, critical infrastructure, or data center operations Experience building or scaling operational organizations in a global environment More About Us You will gain exposure to digital service delivery within critical infrastructure while working alongside experienced professionals supporting power and industrial systems. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Competitive health and retirement benefits Paid leave and flexible work arrangements Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.