Manager - Measurement and Evaluation

Summary DWC seeks a full-time Manager - Measurement & Evaluation to support DWC's data-driven approach to ending homelessness. The ideal candidate is responsible for DWC's initiative to measure its impact on ending homelessness, compliance with contracts, and reporting on grants. This position provides support to the operations and programmatic departments by ensuring that current systems, policies, and procedures consistently align with intended outcomes. This position is responsible for monitoring and evaluating the metrics outcomes to guide quality assurance and compliance reporting for all program contracts and grants. A successful candidate will have a strong knowledge of data collection and analysis, social service programs, effective outcome measurement, and performance and quality improvement. This position reports to the Director of Data and Analytics. Essential Functions Implement organizational performance measurement systems that facilitate accurate and reliable information collection and reporting across all programs Lead DWC's Performance and Quality Improvement process Coordinate with staff on meeting the monitoring and evaluation requirements Develop policies and procedures for data collection and quality assurance Implement new data management systems and participate in qualitative and quantitative data gathering Oversee the implementation and ongoing use of DWC's Homeless Management Information System (HMIS) Manage program data in internal systems such as HMIS Clarity, CHAMP, Exym, ClientTrack, Apricot, CalJobs, etc. Provide ongoing training and support to staff on compliance measures, including use of HMIS Aggregate data for grant reports to private and public funders Ensure that data collection is matched with funding requirements Coordinate annual compliance reporting for all affordable housing lenders Ensure contract compliance, support preparation for external audits Create and provide reports as needed to assist with internal data analysis and distribution of information to DWC's Board of Directors Research and remain abreast of related studies in parallel sectors, ensuring that DWC is aware of evolving standards as related to homelessness, workforce development, and women's health Provide oversight and support to external research and evaluation teams Provide oversight and support for surveys implemented at DWC (i.e. annual staff satisfaction survey, program participant satisfaction surveys) Provide oversight of any new databases that DWC programs will utilize by providing trainings, and monitoring appropriate use of program databases Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Communication, verbal and written MS Office Problem Solving Flexibility Technical Credibility Supervisory Responsibility The Measurement and Evaluation Manager will provide supervision to a team of professionals that includes Data Specialist and Quality Assurance Specialist Work Environment This role operates across both office and program environments within Downtown Women's Center. Downtown Women's Center operates multiple program and administrative locations throughout the Skid Row neighborhood of Downtown Los Angeles. The organization's primary hub is located on San Pedro Street (SP), where participant-facing services, staff offices, and Permanent Supportive Housing are co-located. Programs at the SP site include the Day Center, Women's Health Clinic, kitchen and meal services, Trauma Recovery Center, supportive services, and housing, among others. This role primarily works in a professional office setting and routinely uses standard office equipment, including computers, phones, and printers. The position may also require engagement with program spaces and direct interaction with participants and residents to support data collection and reporting. While some work may take place at other DWC locations or in the community, all employees may be expected to attend trainings, meetings, and other work-related activities at the San Pedro (SP) site Physical Demands While performing the duties of this job, the employee is regularly required to communicate verbally and listen. Specific vision abilities required include close vision and the ability to adjust focus. The role requires frequent use of a computer, including extended periods of screen time, and involves prolonged sitting and sustained focus and attention to detail. The position may also require lifting up to 20 pounds, as well as bending, reaching, and standing as needed. Position Type and Expected Hours of Work This is a full-time, exempt position. Typical work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional earlier start times (as early as 8:00 a.m.). Travel Travel for conferences and trainings may occur. Travel for local meetings is required. Work Location This is a hybrid role with a minimum of three (3) onsite days per week. Employees may be required to work onsite full-time as needed for training, meetings, audits, or other operational needs. Flexibility is required, particularly during audits, reporting cycles, and special projects. Work schedules and onsite expectations may be adjusted based on business needs and at the discretion of leadership. Required Education and Experience Bachelor's degree in public policy, Public Health, Social Work, or Social Science or related field required. Master's degree in public policy, Public Health, International Development, Social Work, or Social Science or related field preferred. Required Knowledge/Skills/Position Qualifications Experience with data analysis, monitoring, and evaluation Strong analytical and technical skills Experience with database and information systems Strong knowledge of Excel Experience with HMIS, preferred Excellent written and verbal communication Ability to communicate effectively with diverse stakeholders Strong attention to detail and accuracy Demonstrated knowledge and understanding of government funding/grants and contracts preferred Strong administrative skills and proficiency in Microsoft Office Suite Additional Eligibility Qualifications Cultural humility. Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC. Current valid California state driver's license, insurance, with good driving record Must provide documentation of a negative TB test result within the last twelve months, on first day of hire. Work Authorization Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range:

$80,000 - $85,000 per week Go back to the job list powered by