A Data Manager manages databases and coordinates data collection and analysis for a company or organization. Develops procedures for documentation and data storage. Performs or manages data analysis for studies, projects and reports.
Director Information Services - IM Regional Ops Christus Health - 3.7 Longview, TX Job Details Full-time 8 hours ago Qualifications Financial forecasting Managing technical support teams Resource allocation (project management tasks) Managing teams in a customer support role Team leadership Presentations for conferences or internal meetings Frontline customer support management Technical user customer support Managing clients in a customer support role IT experience within healthcare Technology management Clinical information systems Technology budget management Customer support Managing projects Financial management Cross-functional collaboration ITIL implementation Implementing IT solutions Program budgeting Senior leadership
Full Job Description Description Summary:
The Director Information Services will assist with creating business strategies and proposing implementation methods for content within the designated programs. The Director will drive continual process improvement in the delivery of application services throughout CHRISTUS and apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems. The Director will maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions, and services, striving to incorporate innovation in a practical, cost-effective manner.
Responsibilities:
Monitors, manages, and reports operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible. Provide oversight in the analysis and evaluation of current systems and procedures as well as the development of system design and workflow modifications for optimization of processes. Successfully manages a full workload across multiple projects, while leading a team. Proactively engages with
CHRISTUS
business units, at all appropriate levels, to support the development and accomplishment of
CHRISTUS
strategies and objectives. Communicates with senior leadership and management setting direction to establish clear expectations regarding designated programs. Establishes end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis, driving technology improvements through the eyes of the end users and management team. Recruit, onboard, train, mentor, and develop direct reports to deliver high quality services. Supervise and motivate assigned direct reports. Promotes the development of associates using counseling, teaching, and role modeling techniques. Provides associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization. May be required to travel to perform duties. May be required to work outside of normal working hours. May be required to work long hours during critical problems or implementations. Other related duties as assigned.
Requirements:
Education/Skills Bachelor's degree in Computer Science, Management Information Systems, Business, or related field, OR equivalent work experience required. Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred. Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets. Strong knowledge of major healthcare information systems(s). Experience 5+ years of experience in an Information Technology leadership role. 3 or more years of experience in implementation and optimization in a complex, multi-site environment. Experience with Epic and associated products strongly preferred. Experience in relevant ITIL support and delivery processes. Experience in providing and managing customer support in a highly matrixed organization. Ability to work on multiple and complex projects. Ability to consistently demonstrate a positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem solving required. Adaptable and flexible style, ability to work in a dynamic environment. Excellent written and oral communication skills, including presentation skills. Excellent resource management, including resource projection and budgeting skills. Ability to work in a collaborative way across a diverse, geographically and culturally diverse organization.
