The Traveler Engagement Division (TED) provides information to the traveling public on TSA programs and activities and responds to their inquiries, requests, compliments, or complaints. TED supports the Agency's work to improve the U.S. Government's engagements with the public and supports the TSA workforce by managing public expectations. TED is comprised of the Redress Branch; Traveler Civil Rights and Engagement Branch; Customer Experience Branch; and Freedom of Information Act (FOIA) Branch.

Qualifications:

To qualify for the SV-K Pay Band (equivalent to GS-15), you must have one year of specialized experience equivalent to the SV-J Pay Band or GS-14 in the Federal service or equivalent experience in state or local government or the private sector. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of this position.

Specialized experience is defined as:

Applied expert knowledge of FOIA, Privacy Act, and federal regulations to resolve complex information access and disclosure issues for TSA and DHS, ensuring compliance with Sensitive Security Information (SSI) and agency priorities. AND Led agency-wide FOIA and Privacy Act policy development and process improvements, provided authoritative guidance and training, and made critical decisions on sensitive matters while managing resources and engaging stakeholders. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (i.e., working 20 hours per week for two months equals one month of experience). No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.