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LIS Coordinator
Job
CBRE
Garden Grove, CA (In Person)
Full-Time
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Job Description
About the
Role:
The LIS Coordinator is a key member of the Service Support team, responsible for managing call center operations and ensuring seamless coordination across customer service, work order management, scheduling, and billing functions. This role requires a proactive, detail-oriented professional who thrives in a fast-paced environment and takes ownership of multiple concurrent workflows.What You'll Do:
Customer Service & Communication- Serve as the primary point of contact for incoming customer inquiries via the call center
- Respond promptly and professionally to customer requests, ensuring timely resolution or escalation
- Create and update customer accounts and asset information in the system
- Conduct customer satisfaction surveys and follow up on open jobs to ensure completion Work Order Management
- Create pre-scheduled Preventive Maintenance (PM) jobs and review/update PM dates for contract assets
- Generate incidental repair work orders based on incoming service requests
- Monitor open work orders and follow up to drive timely closure Scheduling & Coordination
- Coordinate scheduling with subcontractors and customers to align on service timelines
- Communicate schedule changes and updates clearly to all relevant parties Billing & Financial Administration
- Log billable inquiries for quotation and routing
- Receive, upload, and process billable Purchase Orders
- Review completed billable jobs for invoicing accuracy prior to submission
What You'll Need:
- High school diploma or equivalent; associate's degree preferred
- 2+ years of experience in customer service, call center, or administrative coordination
- Proficiency with work order management systems or similar platforms
- Strong verbal and written communication skills
- Demonstrated ability to manage multiple priorities with strong attention to detail
- Must be available to work Monday through Friday, 8:00 AM to 5:00 PM Pacific Time (PT) Why CBRE?