An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
Little Rock, AR (Field travel statewide approx. 2 days/week via state vehicle)
Position Type:
Contract (40 Hours/Week) | On-Site Only Position Summary Join the client as a Field IT Support Technician and Asset Manager. This role combines hands-on technical support for field end-users across Arkansas with full-lifecycle IT Asset Management (ITAM). You will serve as the primary link ensuring state field operations have reliable equipment, software, and infrastructure to support conservation efforts.
Key Responsibilities ITAM & Lifecycle Management:
Track and manage hardware and software assets from initial acquisition through active maintenance to secure decommissioning; maintain
Collaborate with fiscal teams to review hardware/software renewals, negotiate vendor pricing, and enforce ITAM approval workflows.
Technical & Field Support:
Provide hands-on hardware/software troubleshooting for desktops, laptops, and mobile devices; assist with imaging and LAN connectivity across field offices.
Ticketing & Reporting:
Manage service requests via ticketing portals, maintain detailed system documentation, and generate regular reports on asset costs, risks, and refresh cycles.
Statewide Travel:
Travel to client offices statewide (average 2 days/week) using provided vehicles. Qualifications & Skill Requirements IT Asset Management (ITAM): Required — 3+ years of experience
ITSM / ITAM
Tool Administration:
Required — 3+ years of experience Helpdesk /
Field Technician Support:
Required — 3+ years of experience End-User Hardware Support (Laptops, Desktops, Mobile): Required — 3+ years of experience
Software Installation & Maintenance:
Required — 3+ years of experience
IT Certifications:
Required — Comp
TIA A+, CSAM, CHAMP, ITIL
v4, or similar
NinjaOne RMM:
Highly Desired — Hands-on experience Freshservice
ITSM/ITAM
Highly Desired — Hands-on experience
Google Workspace Administration:
Desired — Operational experience
Driver Requirements:
Required — Valid Driver's License and active auto insurance for state vehicle usage
Technical Environment Operating Systems:
Windows 11, i
OS, Android Directory & Management:
Active Directory, Remote Monitoring & Management (RMM), MDM tools
Freshservice, NinjaOne RMM #LI-PV1 #INDTS TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
