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IT
ID TECH
IT Manager Network Infrastructure & Global Operations
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Scorecard
Based on California data
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What they do
An IT Manager manages all aspects of information technology, typically within small to medium enterprises. Manages staff and technology to deliver outcomes that meet business objectives.
$114,030 / year median in California
-14% projected decline
Job Description
IT Manager - Network Infrastructure & Global Operations ID TECH Cypress, CA Job Details Full-time $130,000 - $150,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Telecommunications network troubleshooting Technology purchasing Managing technical support teams Project management experience in technology Enterprise software Public Cloud Performance management Managing IT procurement budgets IPv6 Global team management Team development Supervising experience Managing engineering teams Bachelor's degree Technology management Mentoring Contingency planning Microsoft 365 support International corporation experience Managing business operations budgets Team motivation (leadership skill) Managing tech infrastructure teams IT disaster recovery planning Full Job Description Overview We are seeking a highly technical and strategic IT Manager to lead our IT operations in Cypress, CA. This role combines deep hands-on networking expertise with strong leadership capability to drive infrastructure reliability, global connectivity, and operational excellence. The ideal candidate is both a technical leader and an operational strategist—someone who can architect and troubleshoot complex network environments while managing distributed teams across regions (including Taiwan). This individual will play a critical role in ensuring high availability, secure infrastructure, and seamless cross-regional collaboration. Key Responsibilities
- Lead the Cypress IT department, including team management, performance oversight, and strategic direction
- Define and execute IT roadmap aligned with business goals and global operations
- Architect, configure, and maintain LAN/WAN networks, including routing, firewall policies, and traffic optimization
- Serve as the highest escalation point for complex infrastructure and network issues
- Ensure reliable and secure global connectivity, including site-to-site VPNs and intranet systems across regions
- Lead incident response efforts and drive root cause analysis (RCA) with structured documentation and preventative actions
- Partner with DevOps teams to support cloud infrastructure, DNS architecture, and core services
- Manage IT vendors, contracts, and SLAs (e.g., ISPs, Office 365, DNS, email services)
- Oversee IT asset lifecycle and procurement processes
- Develop and enforce IT security policies, including access controls, firewall rules, and compliance standards
- Implement and maintain IT service management frameworks (e.g., ITIL) Required Qualifications 5-10 years of experience in IT operations and network engineering Minimum 2+ years in an IT management or supervisory role Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field Technical Expertise
- Strong understanding of TCP/IP, subnetting, and routing protocols
- Hands-on experience with IPv4/IPv6 environments (deployment, migration, troubleshooting)
- Proven experience configuring firewalls and routers (Cisco, Palo Alto, Fortinet, Juniper, Meraki)
- Strong troubleshooting capability for complex and intermittent network issues
- Experience with enterprise systems (Office 365, email routing, DNS architecture)
- Familiarity with cloud platforms (AWS, Azure, or GCP) Leadership & Operations
- Experience managing globally distributed teams (US and APAC time zones)
- Proven ability to mentor, evaluate, and scale technical teams
- Experience managing IT budgets, procurement, and project delivery
- Familiarity with ITIL or similar service management frameworks
- Experience with disaster recovery and business continuity planning Key Traits for Success
- Strong cross-cultural communication and leadership skills
- Structured, process-driven approach to IT management
- Ability to translate complex technical concepts into business impact
- High ownership and accountability for systems reliability and team performance
- Strategic mindset with hands-on execution capability Technical Depth Expectations
- Network architecture design (LAN/WAN, VPN, routing)
- Firewall configuration and security policy enforcement
- Cloud infrastructure and DNS management
- Incident response and root cause analysis
- Enterprise system administration (O365, email, identity systems) What Success Looks Like
- Highly reliable and secure network and infrastructure environment
- Seamless connectivity between global offices (US and Taiwan)
- Reduced downtime through proactive monitoring and rapid incident resolution
- Strong team performance with clear accountability and growth
- Well-managed vendor relationships and optimized IT spend
- Scalable IT systems that support business growth and global operations 职位类型：全职 薪资： $130,000.00至$150,000.00（每年 ） 福利: