IT Business Relationship Manager

IT Business Relationship Manager County of Orange - 4.0 Santa Ana, CA Job Details Full-time $61.48 - $85.16 an hour 1 day ago Qualifications Employee relationship building Research Non-CDL Class C Full Job Description JOB IT Business Relationship Manager (Technology Services Manager) Salary may be negotiable within the applicable range of the classification and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO

APPLYThis recruitment will be open for a minimum of five (5) business days and will close on Sunday, May 31, 2026 at 11:59pm (PST).

ORANGE COUNTY INFORMATION

TECHNOLOGYThe mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.

Click here for more information on OCIT. Click here for more information on the County of Orange.

THE OPPORTUNITY

The Orange County Information Technology (OCIT)- Client Services Division is seeking an experienced and dynamic manager who will provide account management and service delivery support to the Social Services Agency and other departments as needed. The IT Business Relationship Manager interacts closely with County departments and is responsible for overall customer well-being such as monitoring customer satisfaction, understanding customer business practices, proactively addressing issues, and acting as an escalation point-of-contact if needed. The IT Business Relationship Manager will act both as an advocate and liaison between the assigned department and the OCIT organization. The IT Business Relationship Manager's duties and responsibilities include the following: Working in a multidisciplinary IT environment, including IT teams and coordinating efforts to meet business goals Acting as a strategic partner within the business unit to facilitate IT project initiation, requirements shaping, and prioritization Explaining and presenting complex, technical information clearly to different levels of staff, management, and executives Maintaining and updating policies and procedures in alignment with best business practices Staying informed of policy changes and collaborating with County departments to meet emerging challenges Reviewing all IT-purchase requests to ensure compliance, relevancy, and proper funding sources Overseeing and developing multi-year technology strategy and financial plans to meet department IT needs and ensure effective service delivery Making policy recommendations and business decisions using sound judgement and risk management Traveling throughout Orange County and attending staff meetings as needed, along with performing related duties as assigned

DESIRABLE QUALIFICATIONS AND CORE

COMPETENCIESIn addition to the minimum qualifications, the ideal candidate will possess at least two (2) years of work experience analyzing, researching and communicating complex technical solutions within a business or enterprise IT environment, as well as demonstrated knowledge of IT-related budgets, procurement processes and business operations that support enterprise technology services. The ideal candidate will have experience in the following competencies: Technical Knowledge | Technical ExperienceAbility to analyze, research, and understand technical solutions Knowledge of budgets, procurement, and business processes related to IT services Experience with Microsoft Office Suite, Office 365 Cloud Services, and mobile devices Reviewing and facilitating strategic plans to ensure compliance with program and budget requirements Analyzing qualitative and quantitative data to evaluate effectiveness and overall performance of OCIT service deliveryUtilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements Leadership SkillsWorking collaboratively and establishing rapport with staff, managers, and people across County departments Acting as the department liaison and providing accurate information related to business programs, business priorities, operations, and technology Leading and overseeing OCIT service delivery and enterprise teams to ensure business needs are metBuilding and maintaining positive forward focused customer-oriented work environments Foster team atmosphere and reward collaboration Oral and Written Communication SkillsCollaborating effectively and fostering a positive business relationship with various County departments Communicating effectively on sensitive issues, demonstrating excellent conflict resolution skills and diplomacy which leads to successful outcomes Developing and maintaining business executive relationships Listening effectively and building consensus among diverse groups for the purpose of meeting IT business objectivesWriting and speaking clearly, succinctly, and persuasively to clearly convey informationLICENSE REQUIREMENTPossession of a California Class C Driver License is Required.

MINIMUM QUALIFICATIONS

Please click here for details on this classification, including the physical, mental, environmental and working conditions.

RECRUITMENT

PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.

EXAMPLE OF DUTIES EMAIL

NOTIFICATIONEmail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE:

User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED

QUESTIONSClick here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Joanna Xue at or (714)-834-7338.