IT Manager/Director

IT Manager/Director Robert Half - 3.9 Norwalk, CT Job Details $90,000 - $100,000 a year 22 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Vendor relationship building Full Job Description We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners.

Responsibilities:

Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services. Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability. Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection. Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery. Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality. Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions. Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance. Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs. Proven experience leading IT operations in a lead or manager-level capacity. Strong working knowledge of server environments, system administration, and backup technologies. Solid understanding of IT security principles and experience supporting secure infrastructure. Familiarity with Active Directory and day-to-day administration of enterprise systems. Working knowledge of basic networking concepts and hands-on network troubleshooting ability. Experience managing or mentoring technical support personnel. Ability to coordinate effectively with external vendors and service providers. Knowledge of ITIL processes and a structured approach to service management. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .