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Job Description
Part-Time IT Manager - Boca Raton, FL We are seeking a dependable, organized, and proactive Part-Time IT Manager to oversee IT operations, manage MSP/vendor relationships, supervise support staff, and help improve accountability, efficiency, and security across the organization. This role is ideal for a hands-on leader who can balance technical oversight with operational management and customer service. 20-25 hours
RESPONSIBILITIES
Oversee IT operations, support activities, and escalations Supervise and support the Full time IT Support Technician. Delegate and also lead by example. Manage relationships with MSPs, vendors, and technology partners Provide coverage and operational support during staff absences when needed Monitor ticketing systems and ensure timely issue resolution Create and improve systems for accountability, workflow efficiency, documentation, quoting, invoicing, and operational procedures Maintain strong communication and customer service with staff and clients Assist with budgeting, reporting, technology planning, and process improvements including administrative processes Maintain and enforce IT security standards, policies, and best practices Lead with a calm, professional, solutions-oriented approach in fast-paced or time-sensitive situations
QUALIFICATIONS
Previous experience in IT management, operations, or MSP environments Strong leadership, organizational, and multitasking skills Solid understanding of cybersecurity principles, security frameworks, and systems protocols Experience managing escalations, customer relationships, and operational workflows Ability to create structure, accountability, and scalable processes within a growing environment Strong communication, follow-through, and problem-solving abilities Experience with ticketing systems, Microsoft environments, documentation platforms, CRM/PSA tools, or project management systems preferred
CANDIDATE REQUIREMENTS
Proven record of professional reliability and consistent employment Ability to manage confidential information with integrity and professionalism Strong attention to detail and ability to lead by example Relevant certifications or technical credentials are a plus
POSITION DETAILS
Part-Time Position Boca Raton, FL Flexible schedule available Competitive compensation based on experience and qualifications
IDEAL CANDIDATE
The ideal candidate is a reliable leader who takes initiative, thrives in organized environments, and can improve operational efficiency while maintaining high standards of service, accountability, and security. Employment with our company is contingent upon successful background screening including criminal and drug screening.
