Essential Position Functions:

Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications Provide leadership for 2nd tier support for technology systems within the enterprise Lead recommendations for enhancing approaches for systems support services Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors Analyze performance of technology systems and take action to correct deficiencies Participate in the development and implementation of processes that improve efficiency and enhance productivity Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases Perform employee counseling and work performance evaluations as required Provide a minimum of weekly status report update for current projects Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others All work responsibilities are subject to having performance goals and/or targets established.

Required Knowledge and skills:

Ability to work with and through people to establish goals, objectives, and action plans Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines Ability to drive quality into the company culture by contributing to internal initiatives Understanding of RDBMS concepts, preferred.