Sr. Technology Business Partner Gilbane Building Company 401(k) United States, Florida, Sarasota Sep 09, 2026 Sr. Technology Business Partner

Job Locations US-FL-Orlando | US-FL-Tampa | US-FL-Sarasota Requisition

ID 2026-13342

Category Information Technology Overview The Senior Technology Business Partner leads the User Support function as a consultative, business-aware IT service organization. This role focuses on deeply understanding how the business operates, the challenges it faces, and how technology can better enable productivity and outcomes. Acting as a trusted internal IT consultant, the Senior Technology Business Partner works closely with business partners to understand needs and challenges, and collaborates with corporate IT teams to help shape, inform, and support the delivery of scalable enterprise solutions. This role is accountable for service outcomes, business partnership, enterprise alignment, and continuous improvement, while ensuring business offices remain informed and aligned with advancements, implementations, and standards established at the corporate and enterprise level. Responsibilities Business Understanding & Consultative Partnership Develop a deep understanding of:

Business workflows

Operational challenges

Technology pain points affecting productivity and effectiveness

Build trusted relationships with business leaders and key stakeholders based on credibility, reliability, and understanding

Act as a consultative advisor, helping the business:

Clarify problems before jumping to solutions

Understand enterprise capabilities and constraints

Set realistic expectations for technology enablement

Capture and articulate business challenges and needs in a way that supports effective collaboration with corporate IT Collaboration with Corporate IT Partner with corporate IT teams (Applications, Infrastructure, Security, Product Management) to:

Share business insights and observed challenges

Provide context that informs solution design and prioritization

Support adoption and change once solutions are delivered

Help ensure enterprise solutions are:

Practical for day-to-day business use

Aligned with how work is actually performed

Reinforce enterprise-first solutions while remaining sensitive to business realities Service Delivery & Operational Leadership Oversee the end-to-end delivery of user support services, including incident, request, and problem management

Ensure support services are reliable, predictable, and aligned to business priorities

Use service trends and recurring issues as signals for broader business or technology improvement opportunities Continuous Improvement, Automation & Modernization Identify opportunities to:

Eliminate recurring issues through root-cause analysis

Improve user experience and productivity

Reduce manual effort through automation and self-service

Leverage ServiceNow, automation, and AI-enabled tools to modernize support delivery

Treat reductions in ticket volume and reactive work as indicators of success Insight, Metrics & Feedback Define and track service metrics that reflect:

Business impact

User experience

Service quality and efficiency

Use quantitative data and qualitative business feedback to:

Identify improvement opportunities

Inform discussions with corporate IT

Provide clear insights and recommendations to IT and business leadership Change Awareness & Communication Ensure business partners are aware of:

Upcoming enterprise technology changes capabilities and enhancements

Solutions implemented elsewhere in the organization that may be relevant

Support change readiness by coordinating communication, training awareness, and adoption support in partnership with corporate IT People Leadership & Talent Development Lead, mentor, and develop User Support Managers and Specialists

Set expectations for:

Professionalism

Ownership

Consultative engagement with the business

Develop team members into service professionals who understand the business context and think beyond local fixes

Foster a culture of learning, accountability, and collaboration Strategic Alignment Align User Support priorities to broader IT and enterprise strategy

Help teams understand how business insight gathered through support influences enterprise technology decisions

Reinforce an enterprise mindset while maintaining a service-oriented posture Key Competencies Consultative Mindset

• Ability to understand business challenges, ask the right questions, and provide informed guidance without owning solution delivery.
  Business Acumen
• Understand how the organization operates and what matters most to its success.
  Communication & Influence
• Communicate effectively across business and IT, translating context into actionable insight.
  Strategic Thinking
• Connect day-to-day support observations to longer-term improvement opportunities.
  People Leadership
• Develop teams that are credible, professional, and business-aware.

Qualifications Bachelor's degree in Information Technology, Business Administration, or related field

9-11+ years of experience in IT user support or service delivery leadership

Experience operating in complex enterprise environments with multiple IT functions

ITIL, PMP, SAFe, or similar certifications preferred

Or equivalent combination of education and experience Knowledge, Skills & Abilities Strong understanding of end-user support, IT service management, and enterprise platforms

Demonstrated ability to gather, synthesize, and communicate business requirements and challenges

Excellent interpersonal and relationship-building skills

Data-driven approach to identifying trends and improvement opportunities

Comfortable influencing without direct authority

Willingness to do daily tasks as required including job site visits and troubleshooting as needed

Willing to travel 20% Clear Role Signal This role exists to: Understand the business deeply

Advise thoughtfully

Influence enterprise solutions through insight and partnership It is not a gatekeeper, intake coordinator, or shadow product function. This position can be performed remotely or from any U.S. location where Gilbane has an office. Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team. The pay ranges from $125,000

• 200,000 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test. Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Click here to view the physical demands and working conditions required to perform this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Note to

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Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly. Need help finding the right job? We can recommend jobs specifically for you!

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