ITSS Field Support Analyst

As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.

Key Responsibilities Technical Support:

Provide onsite and remote troubleshooting for hardware, software, and network configurations.

Infrastructure Management:

Administer computer networks and systems software; evaluate and implement new productivity tools.

Stakeholder Liaison:

Build relationships with senior management to align IT services with business needs.

Project Leadership:

Lead technical consulting for upgrades and support large-scale strategic initiatives.

Operations:

Manage asset inventory, vendor contracts, and knowledge base documentation.

Escalation:

Resolve complex cross-technology incidents and manage customer expectations during outages.

Qualifications Education:

In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.

Experience:

2+ years in End User services (large team support) and experience with IT service providers.

Technical Skills:

Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.

Soft Skills:

Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.

Travel:

Ability to travel approximately 30% to regional business sites. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team. Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn't just for our business—it's for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey. We consider our employees' personal goals, helping them create the career, and life, that they desire—whether it's advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form "Team Green"—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We're proud to say that working for GFL is more than a job. It's an opportunity to make a difference and grow tremendously along the way. Regardless of the work we're doing today, we've got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations - Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services - Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.