Platform Services Lead

Position Overview The IT Services Senior Manager is responsible for analyzing and directing IT-related activities for the organization or program while leading staff assigned to the IT function. This role is accountable for ensuring continuity of computer, network, and application services through planning, technical leadership, project management, and alignment of IT services with business requirements. The position oversees enterprise IT operations across infrastructure, cloud and external services, communications, virtualization, databases, backup and recovery, disaster recovery, security, and regulatory compliance. The Senior Manager also drives continual improvement through standards, policy development, technology research, stakeholder engagement, operational assessments, and strategic solutioning. Key Responsibilities + Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance. + Ensure continuity of computer, network, and application services through technical leadership, project coordination, service planning, and operational oversight. + Align IT services with business processes and customer requirements while promoting best practices and continuous service improvement. + Perform technical analysis, effort estimation, system and product design review, architectural fit assessment, compliance evaluation, resource planning, milestone management, and quality oversight. + Forecast costs, software, hardware, equipment, and personnel needs for IT projects and operations, and prepare and administer budgets and budget performance reports. + Recommend and implement hardware and software upgrades for business applications, servers, network equipment, laptops, mobile devices, and related IT assets. + Design, develop, implement, and coordinate systems, policies, procedures, and standards to strengthen service delivery, security, and operational effectiveness. + Audit systems and assess outcomes, ensure security of data and network access, and maintain backup and recovery readiness. + Identify operational issues, analyze root causes, and implement strategic solutions to improve procedures, communications, reporting, and efficiency. + Prepare short- and long-range systems plans and priority recommendations, oversee feasibility studies, and validate implementation success through monitoring, To view full details and how to apply, please login or create a Job Seeker account