Position:

This position is loced within the Department of War Educion Activity (DoWEA) Informion Technology Division in Fort Campbell, KY. Learn more about this agency Summary About the

Position:

This position is loced within the Department of War Educion Activity (DoWEA) Informion Technology Division in Fort Campbell, KY. Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Fort Campbell, KY No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $106,437 - $138,370 per year Pay scale & grade GS 13 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position. Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus Yes Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Modere Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

NC7X-26-13041796-DHA

Control number 881245100 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help Responsible for oversight, management, coordinion, and trend analysis of the DoWEA Helpdesk Trouble Ticket System Conduct extensive coordinion and collaborion with internal agency staff, including senior leadership, and external customer staff. Monitor, coordine, prioritize, verify, classify, route, track and follow-up of all customer service requests and projects. Provide senior level customer support services to users the District Superintendent Office and schools within the district Advise the Chief Global Customer Support Services, superintendent and school administrors on all services, maintenance, software applicions and other IT mters. Oversee the operions and activities of Tier 1 Level Customer Support. Communices the organizion's overall stregic plan integring team efforts by assigning and distributing work based upon overall customer and mission requirements. Train or arrange for the training of team members and methods and techniques of team building and working in teams to accomplish tasks or projects. Serves as the IT Customer Support Services Branch subject mter expert and POC to the District Superintendent, Assistant Superintendent, and School Administrors in coordinion of IT policies and objectives for assigned desktop support personnel. Advise on the implemention of standard opering procedures, software and controls to ensure approprie levels of security. Requirements Help Conditions of employment Male applicants born after December 31, 1959, must complete a Pre-Employment Certificion Stement for Selective Service Requirement. Proof of U.S. Citizenship required. Direct deposit of pay is required. One year probionary period may be required. Appointment subject to a suitability/fitness determinion, as determined by a background investigion. One year supervisory probion period may be required. This position requires a Tier 3 (T3) investigion. You may be required to sign a transportion agreement. Incumbent must obtain and maintain a Secret Security Clearance. Incumbent must possess IAT Level II (Intermedie) time of appointment and must obtain remaining required Level 2 certificions within 6 months of selection

Qualificions Who May Apply:

U.S. Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience:

One year of specialized experience which includes: Managing team operions by distributing workload, monitoring reports and providing training. Coordining with various customers or staff to manage the operion of informion technology computer systems hardware or software. Monitoring and analyzing an informion technology trouble ticket system. Providing customer support and guidance to management and staff on informion technology connectivity issues and helpdesk service tickets. This definition of specialized experience is typical of work performed the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, informion technology reled experience (paid or unpaid experience and/or completion of specific, intensive training, as approprie) which demonstres each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about tending to detail. Examples of IT-reled experience demonstring this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure th the quality of work meets acceptable work standards. (2) Customer Service - Works with clients and customers (th is, any individuals who use or receive the services or products th your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizions outside the Government) to assess their needs, provide informion or assistance, resolve their problems, or sisfy their expections; knows about available products and services; is committed to providing quality products and services. Examples of IT-reled experience demonstring this competency include: using expertise and experience to address complex problems, questions, or complaints; anticiping customer needs and modify the team's work activities, processes, and practices to meet these needs; collaboring across team and outside of own team to organize planning sessions th elicit ideas for improving customer service and support. (3) Oral Communicion - Expresses informion (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nure of the informion (for example, technical, sensitive, controversial); makes clear and convincing oral presentions; listens to others, tends to nonverbal cues, and responds appropriely. Examples of IT-reled experience demonstring this competency include: clearly explaining and defending complex ideas, appropriely adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Identifies problems; determines accuracy and relevance of informion; uses sound judgment to genere and evalue alternives, and to make recommendions. Examples of IT-reled experience demonstring this competency include providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are compliced by the number and nure of existing policy, guidelines, and organizional goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring You evalued on the basis of your level of competency in the following areas: Educion Some federal jobs allow you to substitute your educion for the required experience in order to qualify. For this job, you must meet the qualificion requirement using experience alone--no substitution of educion for experience is permitted. Additional informion Selection is subject to restrictions resulting from Department of War referral system for displaced employees. Salary includes applicable locality pay or Local Market Supplement. Multiple positions may be filled from this announcement. Be advised th effective Jan. 1 2018, under the Tax Cuts and Jobs Act, most civilian employee relocion allowances became taxable. The Relocion Income Tax Allowance (RITA) reimburses eligible employees for the additional Federal, Ste, and local income taxes incurred as a result of receiving taxable travel income. RITA does not apply to new government employees or employees returning from an overseas assignment for the purpose of separion from Government service. For more informion, https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction.html . Applicants with a disability who need a reasonable accommodion for any part of the applicion or hiring process should email ra@dodea.edu . This position is not covered by a bargaining unit. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the informion in the Reemployed Annuitant informion sheet. This position requires a 1-year probionary period during which the agency evalues your fitness and whether your continued employment advances the public interest. In making this determinion, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizional or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certificion th it advances the public interest Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, a review of your resume package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as th informion may be taken into considerion during the selection process. If selected, you may be required to provide supporting documention. This is a Direct Hire Solicition for Cyber Workforce Positions. Your resume will not be reviewed for qualificions until a selection is made . Benefits Help Review our benefits Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist External. As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages removed from considerion. For each relevant work experience, make sure you include the employer's name, job title, start and end des (include month and year), for qualificions purposes, the number of hours worked per week, and a brief description th show you can perform the tasks the required level listed in the job announcement. If your resume does not contain this informion, your applicion may be marked as incomplete, and you may not receive considerion for this position. Use plain language. Avoid using acronyms and terms th are not easily understood. The hiring agency will not make assumptions about wh's in your resume. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions, and you may not be considered for this vacancy. For additional informion, to include formting tips, see: Wh to include in your resume . 2.

License or Certificion:

If this position requires a job-reled licensure or certificion, you MUST submit a copy of your license or certificion with your applicion package or you red ineligible. To determine if this position requires a job-reled licensure or certificion, please review the Qualificions section listed above. .

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 08/28/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/13041796 ). Follow the prompts to select your résumé and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address DoWEA Headquarters 4800 Mark Center Drive Alexandria, VA 22311 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist External. As described above, your complete applicion includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further. 1.

Your resume:

License or Certificion:

NOTE:

Documents submitted as part of the applicion package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To apply for this position, you must complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 08/28/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion ( https://apply.usastaffing.gov/ViewQuestionnaire/13041796 ). Follow the prompts to select your résumé and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. It is your responsibility to verify th your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Uploaded documents may take up to one hour to clear the virus scan. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the USA Staffing Applicant Resource Center . To verify the stus of your applicion, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Expand Hide how to apply Agency contact informion Army Applicant Help Desk Website https://portal.chra.army.mil/hr_public?id=app_inq Address DoWEA Headquarters 4800 Mark Center Drive Alexandria, VA 22311 US Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Your applicion package used to determine your eligibility, qualificions, and quality ranking for this position. If you are determined to be ineligible or not qualified, your applicion will receive no further considerion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Fort Campbell, KY No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $106,437 - $138,370 per year Pay scale & grade GS 13 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position. Appointment type Permanent Occupions and job series Supervisory stus Yes Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Secret Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

NC7X-26-13041796-DHA

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