Senior Director

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NORTHAMPTON

Senior Director, User Services Job Summary The Senior Director of User Services ensures the organization and delivery of technology resources and services in support of the College\'s goals. This position provides overall leadership and direction for the User Services group; sets the direction and path of Smith\'s User Services agenda; oversees all User Services resources, services and programs; leads campus-wide change management initiatives; and the promotion of technology support services.

Success in this position includes:

1. Smith\'s technology support needs are understood and met with appropriate resources and services. The College community has confidence in User Support services, and in their ability to access and use campus technologies in their work. Provided technologies, services and support are timely, relevant, reliable and convenient. 2. The User Services agenda is defined annually (and adjusted as necessary) with a clear direction and path. User Services issues and requirements are included in annual ITS goals and on-going projects as well as Smith\'s overall technology plan. 3. User Services staff are aware of, advocate for, and are prepared to support existing and anticipated campus technology support needs. The staff are knowledgeable about and employ best practices in their resource selection and support, and take advantage of opportunities created by new industry resources and standards. 4. ITS is aware of the community\'s emerging technology support priorities, and provides outreach to encourage the effective and appropriate use of new technologies in support of the College\'s goals. Take appropriate actions to support a diverse workforce and participate in the College\'s efforts to create a respectful, inclusive, and welcoming work environment.

MINIMUM REQUIRED

Qualifications:

Bachelor\'s Degree Required Experience 12 or more years technical experience, 5 years of leadership experience

Area:

information services, education, or discipline-related field

Knowledge of:

Broad knowledge of desktop, audio visual, and other relevant technologies, and their use for business, instruction, and research needs. Understanding of security and regulatory requirements, which affect licensing, and the user community, and their work. Understanding and previous successful application of change management strategies appropriate for a diverse faculty, staff and student community.

Skills:

Significant technical support experience. Customer service experience. Staff management experience. Project management experience, including large-scale resource implementations and/or upgrades Vendor license/contract negotiation experience. Strong written/oral communication skills. Excellent organizational and problem solving skills. Ability to independently acquire new skills, and move quickly between tasks and environments. This position requires a high level of self-discipline and collaboration, and requires and awareness of and willingness to call on the expertise of colleagues within ITS, across campus, and off-campus when their skills will enhance the quality of work being performed.

Preferred Qualifications:

Skills:

Teaching experience preferred Active Filters Senior Director Northampton, MA Clear All Apply