IT Service Owner

Hi , This is Viswanath from Saksoft. I have an exciting opportunity as a IT Service Owner with one of our clients . If you are interested in this opportunity, please share your updated Resume to proceed further.

Job Title:

IT Service Owner Location:

Raynham, MA Hire Type:

Contract Duration:

Long Term Job Description:

Key Responsibilities Lead and manage a team of technical IT staff within a supplier engagement model Oversee service delivery including incident problem and change management in compliance with operational SLAs Plan track and communicate project status to stakeholders using JIRA and ServiceNow Provide hands-on troubleshooting and state of health monitoring for core infrastructure networks servers applications Coordinate with vendors and suppliers within defined contractual frameworks Engage in Command Center calls for Priority 12 incidents impacting NA sites Required Skills Qualifications Strong people management and team leadership skills for technical staff Hands-on experience with cloud services identity access management and cybersecurity fundamentals Proficiency with Jira ServiceNow and collaboration monitoring platforms Experience working within supplier models and client engagement practices Certifications preferred

PMP ITIL

Foundation AWS Azure Cloud Associate Thanks & Regards Viswanath Dulam Senior Team Lead -

Recruitment T:

(Direct)

E:

W:

| | I nnovation C ustomer focus O penness R espect E nterprising