Lead Application

Lead Application (part of Tata group) 3.9 3.9 out of 5 stars Shrewsbury, MA $150,000 - $200,000 a year Tata Consultancy Services 23,591 reviews $150,000 - $200,000 a year Must Have Technical/Functional Skills Experience as a Senior Consultant with

ITSM/ITOM

/integration Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams. Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. Gathering Business services and associated application services list and details from client team. Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients. Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization Ability to listen, interpret, strategize and consult on complex business processes and technical concepts Experience with scripting in the ServiceNow platform using

JS:

Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) Expertise in Custom module implementations. Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. Roles & Responsibilities Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, and Integrations ITOM - Discovery, Event Management, Service Mapping Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions. Provide technical leadership and mentorship to junior consultants and developers. Customize and configure ServiceNow applications using best practices and maintain platform integrity. Integrate ServiceNow with external systems using

REST/SOAP

APIs, MID Servers, and other integr ation tools. Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards. Stay current with ServiceNow releases and proactively recommend platform enhancements. Support pre-sales activities including solutioning, demos, and proposal development.

Salary Range:

$150,000-$200,000 a year Location Shrewsbury, MA Job Function

TECHNOLOGY

Role Lead Job Id 413184 Desired Skills Service Now Salary Range $150,000-$200,000 a year