Senior Manager Infrastructure

Senior Manager Infrastructure at Insight Global Senior Manager Infrastructure at Insight Global in Mount Rainier, Maryland Posted in 5 days ago.

Type:

full-time

Job Description:

We are seeking a Senior Infrastructure Manager to lead and oversee the hospital's end?to?end network and connectivity environment in a mission?critical healthcare setting. This role is responsible for ensuring reliable, secure, and high?availability network operations that directly support patient care, clinical systems, and hospital operations. The ideal candidate brings strong Cisco networking expertise, proven healthcare IT experience, and the ability to lead multiple technical teams within a structured ITIL operating model. Key Responsibilities Infrastructure & Network Ownership Own the day?to?day functionality, stability, and performance of the hospital network Serve as the single point of accountability for all network?related operations and escalations Oversee network connectivity across all layers including -Physical cabling infrastructure throughout hospital facilities -End?user and device connectivity -Clinical system access (e.g., imaging, diagnostics, patient systems) -Firewalls, routers, VPNs -Point?to?point and external network connectivity Leadership & Team Management Lead a department of 18-20 team members across multiple disciplines, including: Network Manager (incident triage and network escalation)

Desktop Support Engineers Telecom Administrators and Technicians:

(PBX systems, Internal phones and pagers)

Telecom Operations Team:

Hospital Operators responsible for inbound call handling and routing - team of 9 operators supporting 3-4 rotating shifts Provide technical leadership, mentoring, and escalation support across teams Ensure clear ownership, accountability, and performance across all functions Process & Operations Operate within clearly defined ITIL guardrails and swim lanes Ensure teams follow established escalation paths, change control, and incident management processes Maintain strict boundaries between infrastructure, network, desktop, and telecom responsibilities Support a 24/7 healthcare environment requiring high availability and rapid incident response Required Qualifications CCNP strongly preferred, with demonstrated hands?on professional experience Strong Cisco networking background, including experience with: Cisco 9000 series Cisco Catalyst platforms Healthcare or hospital IT experience required Proven experience managing enterprise network environments in a Cisco?centric organization Prior experience leading technical teams in a production, high?availability environment Work Environment 100% onsite hospital environment Cisco?based enterprise network Structured ITIL operating model with clearly defined responsibilities Mission?critical infrastructure supporting clinical and patient?care operations