Audio Visual Manager & IT Support Specialist

College of the Atlantic (COA) seeks a collaborative, technically skilled Audio Visual Manager & IT Support Specialist to support the collegeʼs teaching, events, and creative work through high-quality audiovisual services. This position plays a central role in managing and delivering AV support across campus—from classrooms and performances to conferences and visiting speakers. The ideal candidate brings a broad range of audio, video, and lighting expertise; strong technical aptitude with digital AV systems and their integration with computing environments; and an enthusiasm for working in a small, community-oriented college setting. Essential job functions AV Operations & Event Support Provide live AV support for campus events, including lectures, performances, conferences, board meetings, and special programs Manage event production, including sound, video, lighting, and livestreaming as needed Offer responsive, on-the-ground troubleshooting and support for faculty, staff, guest speakers, and performers Classroom & Instructional Technology Maintain and support classroom technologies, including projectors, lecture capture systems, and Zoom-enabled rooms Assist faculty with course-related AV needs and presentation support Provide training to faculty, staff, and students in the effective use of AV technologies Equipment & Systems Management Oversee the collegeʼs AV Lending Library, including inventory, cataloging, scheduling, maintenance, and repair Install, maintain, and upgrade AV systems across campus, including classrooms and specialized venues such as Gates Community Center Manage sound and lighting systems, ensuring reliable operation and documentation Maintain accurate equipment records and lifecycle planning Student Supervision & Training Recruit, schedule, supervise, and mentor student work-study employees supporting AV operations Provide hands-on training in AV setup, troubleshooting, and production practices Foster a supportive learning environment for students gaining technical and professional skills Planning, Budgeting & Collaboration Manage the AV budget, including annual planning, purchasing, and long-range forecasting Identify, recommend, and work with relevant stakeholders to determine priorities for equipment replacement and upgrades Collaborate with IT, library staff, faculty, and other campus departments on AV-related needs and initiatives Contribute to institutional planning for future audiovisual technologies IT Helpdesk Support Assist in troubleshooting tier 1 support tickets Serve as hands-on, in-person support to investigate trouble tickets Fix Windows and Mac Desktop Issues Solve connectivity problems Assist in user access to systems and password resets Assist with managing on-campus media labs CHE Media Lab Supervision Oversee the Collegeʼs CHE Media Lab, including managing Media Lab work-study assistants, supporting faculty Media Lab needs, and facilitating open hours for community use Manage Media Lab budget, including inventory of supplies for purchase Maintain Media Lab printers, including facilitating regular service Other duties as assigned Qualifications Required Bachelorʼs degree or equivalent combination of education and experience Demonstrated experience with professional audio-visual systems, including PA systems, sound boards, microphones, projection, and lighting systems Strong working knowledge of digital AV technologies and their integration with computer systems Experience with AV equipment setup, operation, maintenance, and troubleshooting Knowledge of video recording, streaming, archiving, and editing workflows Experience with audio and video editing software Ability to manage multiple priorities and work effectively in a dynamic, service-oriented environment Excellent communication skills and a collaborative approach to problem-solving Ability to supervise student employees and support student learning in technical fields Willingness to work occasional evenings and weekends Ability to lift and move equipment and work on ladders as needed Preferred Familiarity with both macOS and Windows environments and Google Workspace To Apply Interested candidates should submit the following materials to Kourtney Collum (kcollum@coa.edu): a cover letter describing their interest in, and qualifications for, this position; a resume or curriculum vitae; contact information for three professional references. Application review will begin immediately and continue until the position is filled.