IT Manager

• 3.2 7261 Commerce Blvd, Canton, MI 48187 Full-time About the Role GNS North America is seeking an IT Manager for our Canton Township, MI location. In this role, you will manage, supervise, and coordinate IT operations at the site, including hardware, software, network, telecommunications, security cameras, and computer systems. You will serve as the site's primary IT contact, work with our corporate IT team and external service providers, and support technology on the manufacturing floor in coordination with Engineering and Controls. You will identify, recommend, and implement cost-effective, secure technology solutions and coordinate with other departments and customers. Responsibilities Manage site IT services and activities, including design, implementation, and administration Provide day-to-day user support and troubleshooting for hardware, software, and network issues; track requests in the ticketing system and meet response targets Manage and maintain site hardware, software, servers, and local systems, including installation, setup, upgrades, backup, and replacement of aging or unsupported equipment Follow and help implement company IT policies, standards, and procedures, and escalate matters beyond site authority Create, change, and remove user accounts and access following company processes Set up and deploy workstations and devices to company standards, including security configuration and required software Administer the site camera system, support door access administration, and support telecommunications Support technology on the manufacturing floor, coordinating with Engineering, Controls, and integrators before equipment is connected to the network Report and escalate security alerts and incidents under the company incident response process and support recovery Work with corporate IT, service providers, vendors, and site managers on requirements and costs; recommend purchases within approved budgets Maintain an accurate inventory of hardware, software, licenses, and site network infrastructure Document site systems and procedures while maintaining cross-coverage with the corporate IT team Provide IT orientation, training, and individual support to users Provide after-hours support for outages or emergencies as needed Direct the work of the site's IT team, currently expected to include an IT support position, with potential for formal supervisory responsibility Qualifications Bachelor's degree in Information Technology, Computer Information Systems, or a related field required Minimum of 5 years of related experience, including 3 years in a leadership position (or an equivalent combination of education and experience) Proficiency with MS Office Suite, Microsoft 365, MS Active Directory, and Windows desktop and server support Ability to support devices, mobile devices, and network connectivity, with a basic understanding of firewalls and network segmentation Familiarity with backup and recovery, security tools, and ticketing systems Excellent business planning, resource allocation, and customer service skills, including the ability to communicate with customers who have limited IT knowledge Working knowledge of cybersecurity basics and the ability to apply company security standards Ability to manage service providers and vendors and hold them to service expectations Ability to document systems and procedures clearly and to maintain confidential and sensitive information Comfortable working in a manufacturing environment and with Engineering and Controls on connected equipment Preferred IT or vendor certifications (e.g., CompTIA Network+, Security+, Microsoft), or willingness to obtain them; none required Familiarity with manufacturing or industrial network environments Physical Demands and Work Environment Regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Frequently sit; occasionally stand, walk, and stop, kneel, crouch, or crawl Occasionally lift and/or move up to 40 pounds Vision abilities include close vision and ability to adjust focus Noise level in the work environment is usually quiet Minimal travel is required GNS North America is an equal opportunity employer. We are committed to a workplace free from harassment and discrimination, and we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for applicants with disabilities.

Benefits:

401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person