IT Manager/Director

Description IT Operations Manager Position Summary:

??The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs. ?

Duties and Responsibilities:

Lead and manage the organization's IT operations and strategy

• Oversee Microsoft 365 environment, including security, access, and configuration
• Manage IT staff, including support personnel and future hires
• Develop and enforce IT policies, procedures, and security standards
• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring
• Manage vendor relationships (internet, phone systems, software providers)
• Oversee onboarding/offboarding processes and system access controls
• Monitor system performance and ensure uptime and reliability
• Manage IT budget, forecasting, and cost optimization
• Lead IT projects and system improvements
• Ensure compliance with regulatory and organizational requirements
• Maintain documentation of systems, processes, and configurations
• Provide escalation support for complex technical issues
• Communicate IT performance and initiatives to executive leadership
• Maintain a positive, service-oriented relationship with all staff
• Support organizational mission and operational needs ?

Core Systems focus:

Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)

• Identity and access management
• Endpoint/device management
• Security tools and monitoring systems
• Vendor-managed infrastructure (network, internet, etc.

) ?

Qualifications:

5+ years of experience in IT operations or systems administration

• 2+ years in a leadership or senior-level role
• Strong experience with Microsoft 365 administration and security
• Experience managing vendors and IT projects
• Strong understanding of cybersecurity best practices
• Excellent problem-solving and decision-making skills
• Strong communication skills with both technical and non-technical staff ?

Preferred:

Experience in healthcare or regulated environments

• Familiarity with endpoint management and security tools
• Experience building or scaling IT operations

Education:

Bachelor's degree in IT-related field or equivalent experience Requirements Active Directory, Backup Technologies, Configuration Management, Microsoft 365 Enterprise, Cyber security standards, Computer networking Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

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