Responsibilities:

Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities. Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions. Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices. Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions. Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively. Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities. Advance the organization's security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices. Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery. Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts. You will have three management-level direct reports: ? IT Service Desk Manager

leading the Tier 1 and Tier 2 technician group ? Network Engineer
leading the Network & Systems Administrator ? Security & Compliance Analyst
owning security posture, audit response, and the remediation backlog Requirements
10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.

Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred. Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration. Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies. Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls. Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management. Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments. Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

whenever you choose
even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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