IT Help Desk Supervisor Cornerstone Bank - ND/SD Fargo, ND Job Details Full-time 4 hours ago Qualifications Managing technical support teams 6 years Management Managing teams in a customer support role Mid-level Frontline customer support management Associate's degree in information technology Desktop (troubleshooting support) Associate's degree Leadership Communication skills Service level agreement (SLA) management

Information Technology Full Job Description Job Title:

IT Help Desk Supervisor Location:

Bismarck, ND or Fargo, ND Employment Type:

Full-Time About Us At Cornerstone Bank, we do more than banking - we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We're driven by innovation, honesty, and a deep respect for our customers' time and trust. What You'll Do The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture. What We're Looking For Demonstrated leadership and management skills Excellent verbal and written communication skills Ability to identify and resolve computer system malfunctions and operations problems Ability to work a flexible schedule and travel as required Background & Experience Associate's degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Why Join Us People-first culture with real responsibility An innovative approach to banking Development opportunities for continual growth Competitive Pay and a Comprehensive Benefits Program Incentive Compensation Plan Ready to make a difference? Apply now and bring your best to Cornerstone Bank. Pre-employment background and credit screening are required for this position. EOE, Including Disability/Vets