Position Summary The IT Manager supports day-to-day retail operations by handling basic technology issues and assisting with loss prevention efforts. This hands-on role focuses on troubleshooting, equipment maintenance, and monitoring store activity to help reduce loss and keep systems running smoothly. Key Responsibilities Provide front-line troubleshooting for store technology issues, both in person and over the phone Perform routine maintenance on Point of Sale systems and computer equipment Set up, install, repair, and replace basic hardware and software Support purchasing and setup of new technology equipment Help maintain PCI compliance standards Monitor security cameras and ensure recording systems are functioning Identify and report theft, shrink, and loss trends Assist with placement and adjustment of surveillance equipment Track and communicate loss prevention issues to leadership Supervise and support IT support staff, including scheduling and basic training Maintain accurate records and follow established procedures Provide occasional front desk coverage and operational support Follow company policies, safety practices, and attendance expectations Complete additional duties as assigned

Job Qualifications Experience:

2 to 5 years of experience in IT support, helpdesk, or related field preferred 2 to 5 years of loss prevention or retail experience preferred Experience working with Point of Sale systems is a plus

Skills:

Strong troubleshooting and basic technical skills Ability to stay organized and manage multiple tasks Good communication and teamwork skills Ability to follow processes and use sound judgment #ZelleG