Operations Manager Information Technology/IT Full Time

Apply today to become part of our skilled team! The IT Operations Manager is responsible for the daily operational performance of the Information Technology department. This role provides leadership and oversight for Help Desk and Desktop Support teams, ensuring consistent, high-quality service delivery to clinical and administrative staff. This position collaborates closely with IT leadership, including network, cybersecurity, and application teams, to maintain seamless and reliable technology operations that support patient care and hospital functions. If you are a dedicated professional with a passion for technology operations and team leadership, we encourage you to apply. Join our team and contribute to the success of our small hospital, where every employee plays a vital role in providing quality healthcare to our community.

Responsibilities:

Supervise Help Desk and Desktop Support teams, providing direction, coaching, and performance oversight Oversee ticketing workflows to ensure timely resolution of service requests Monitor workload and adjust priorities to meet operational demands Analyze trends and implement improvements to reduce recurring technical issues Manage desktop, endpoint, and break/fix support across hospital facilities Oversee hardware lifecycle including procurement, deployment, and replacement Maintain asset inventory and ensure compliance with organizational policies Lead operational IT projects including upgrades and deployments Coordinate with IT leadership to align operational and project priorities Manage vendor relationships and ensure service quality Monitor service metrics and report on performance to leadership Ensure compliance with HIPAA and hospital policies Uphold the values of

MCH:

Compassion, Collaboration, Honesty, and Respect. Other duties as assigned.

Requirements:

Minimum 5 years of progressive IT experience At least 2 years in a supervisory or team lead role Strong leadership and team management skills Experience with help desk or desktop support operations Ability to manage multiple priorities in a fast-paced environment Strong communication skills with both technical and non-technical staff Working knowledge of healthcare IT compliance standards

Additional Competencies and Skills:

• Candidates may acquire these skills through on-the-job training
• Microsoft Office
• Intermediate Microsoft Excel
• Intermediate Customer Service
• Advanced Electronic Health Record
• Some knowledge

Working Hours:

Full-time, schedule to be determined; includes on-call coverage as needed

Salary:

Competitive salary based on experience.

About Our Benefits:

Amazing people deserve amazing benefits. We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff. You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you'll find great opportunities for career advancement as well as personal and professional growth.

Full-time employees enjoy:

Health insurance Dental insurance Vision coverage Flexible spending accounts Life insurance Short and long-term disability insurance Accident and Critical Illness insurance Identity theft insurance Retirement savings plan Lifestyle spending account Free membership to local gym Generous paid time off plans Opportunities for professional development and training Positive work environment with a supportive team and opportunities for growth Scholarship Opportunities Tuition reimbursement Caring for Coworkers Nursing Loan Assistance Childcare Subsidy Apply Now! or click the Apply button above

About Monadnock Community Hospital:

Reach new heights at Monadnock Community Hospital. MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire. For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire's most successful and beloved small hospitals. Join a culture of Compassion, Collaboration, Honesty, and Respect! Our employees are the heart and soul of Monadnock Community Hospital. In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling. About the

Monadnock Region:

A great place to live, work, and play. One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life. The state of New Hampshire consistently ranks in the Top Ten of all American states for its overall quality of life. Towns are small and friendly here, crime is low, schools are good, and the air and water are clean. Balance meaningful work with a great life. Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let's start with our mountain for which we are named. Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing

• you name it!

And if you're into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues. New England community spirit Family-friendly Arts and culture All-season outdoor recreation Just 1.5 hours to Boston Are you ready for a great job in a great place? Are you ready for a career the supports your aspirations? Are you ready to work in the best place you've ever lived? Apply Now! or click the Apply button above Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.