Posting Details The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include Inspection of Public Records Act, Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS. While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure. Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter. Why does the job exist? This position exists within the leadership team for the division.

It oversees two units:

Inspection of Public Records Act (IPRA) unit and Customer Engagement Services Unit (CESU). The IPRA team receives, processes, and fulfills public record requests. Business operations analysts retrieve, consolidate, and apply mandated redactions to file, video, and audio records in accordance with policies, laws, and procedures. This is accomplished through access to multiple law enforcement data systems and collaboration with other divisions. The CESU team is public-facing and provides services such as name-based background checks conducted against New Mexico records only, Letters of Good Standing, fingerprinting, and customer support by appointment, walk-in, or mail. How does it get done? WORKFLOW and

OPERATIONAL MANAGEMENT

Oversee full lifecycle from intake to delivery of customer requests such as IPRA requests, Letters of Good Standing, and fingerprinting appointments. Establishes and enforces proper workflow processes, deadlines, and quality standards. Reviews complex, sensitive, or high-risk requests and provides direction on exemptions, redactions, and required documentation. Ensures timely, accurate, and legally compliant responses across all divisions. Serves as primary liaison between IPRA and all DPS partners. SUPERVISION, TRAINING, and

MENTORING

Manages, directs, and develops two direct reports who serve as IPRA and CESU supervisors. Provides leadership, training, and mentorship to total unit of full-time employees. Assigns work, sets priorities, monitors performance, and conducts evaluations. Provides coaching, mentoring, and professional development to ensure staff competency in statutory requirements, redaction standards, and agency procedures. Trains IPRA staff on processes, case law updates, and quality expectations. Trains Customer Engagement staff on fingerprinting requirements, CJIS compliance, and quality expectations.

LEGAL RISK

MITIGATION and

QUALITY ASSURANCE

Represents the IPRA unit in meetings, audits, and legal proceedings as needed. Ensures all responses are defensible, consistent, and compliant with IPRA, case law, and Attorney General guidance. Works with the Office of Legal Counsel (OLA) on complex requests, litigation holds, subpoenas, and risk mitigation strategies. Conducts quality reviews of staff work and implements corrective actions when needed. Maintains documentation standards to support litigation defense. DATA TRACKING, REPORTING, and

PROCESS IMPROVEMENT

Tracks unit metrics, deadlines, response times, and litigation trends. Prepares reports for leadership on workload, backlog, compliance, and risk areas. Identifies process gaps and implements improvements to increase efficiency and reduce errors. Maintains templates, standard operating procedures (SOP), training materials, and procedural documentation. Who are the customers? General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust. Ideal Candidate General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust. Minimum Qualification High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience. Employment Requirements Successful employment is contingent upon passing a national fingerprint-based background check prior to employment. Continued employment requires a felony-free record, in compliance with the CJIS Security Policy. Statewide travel is required. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico. This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy. Working Conditions Work is performed in a fast-paced, high-responsibility office environment within a law enforcement setting. This position involves extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel may be required. Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Katherine Roybal-Nunez (505) 416-2995 Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.