Sr Engagement Manager

Location

: Cincinnati, OH

Experience

: 12 - 15 Years

Apply By

: 8th December 2026

Job Description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

Client Relationship Management:

Serve as primary point of contact, build trust, and understand client goals.

Project Oversight:

Orchestrate project plans, manage timelines, resources, and deliverables.

Financial & Contract Management:

Oversee project finances and ensure terms are met.

Problem Resolution:

Address client issues, complaints, and conflicts promptly.

Internal Coordination:

Liaise with sales, marketing, and technical teams to deliver solutions.

Driving Opportunities:

Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development:

Create initiatives to boost morale, satisfaction, and productivity.

Culture Building:

Foster a positive, inclusive environment with recognition and work-life balance.

Stakeholder Alignment:

Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
  
• Experience in Banking, Financial Services and Insurance services industry
  
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
  
• Experience handling onsite-offshore delivery models and managing distributed teams.
  
• Excellent interpersonal and communication skills in English (spoken and written).
  
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
  
• Presenting Steering Committee, Operations
  Qualifications/Certifications preferred:
  
• Bachelor's degree in computer science, Information Technology, or a related field.
  
• ServiceNow Certified System Administrator (CSA)
  
• ITIL Foundation / Intermediate
  
• Project Management Professional (PMP)
  
• ServiceNow Certified Implementation Specialist (CIS) for any module is good to have
  

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range:

$105,000 - $160,000 a year

#LI-CM2

Location

Cincinnati, OH

Function

TECHNOLOGY

Role

Functional Manager

ID

435579

Skills

Service Now

Salary Range

$105,000 - $160,000