Wi-Fi/WLAN Technical Manager - Enterprise Wireless Operations#26-43691

$50.00-$53.57 per hour

Columbus, OH

Onsite

Job Description

Our Client, an IT Services and Consultant company, is looking for a Wi-Fi/WLAN Technical Manager - Enterprise Wireless Operations for their Columbus, OH location.

Responsibilities:

Technical leadership and subject matter expertise

Serve as the senior Wi-Fi SME for the Client and the delivery team, covering 802.11 standards, RF, WLAN architecture, wireless security, and vendor platforms

Provide technical direction and guidance across the team of 14, and make sure work follows agreed standards and best practice

Act as the Level 3 escalation point for complex incidents, problems, and major outages

Review and approve technical changes, designs, and root cause analyses before they reach the Client

Stay current with emerging technologies such as Wi-Fi 6E/7, private 5G, and AIOps, and advise on adoption

Team technical management

Guide engineers on troubleshooting, design, and operational practice, and provide coaching and mentoring

Assess technical skills and capability gaps, and work with the Service Delivery Manager and Design Architect on skills uplift and certification plans

Allocate technical work based on skills and priorities, and ensure effective follow-the-sun handovers

Provide technical input to performance reviews for team members

Build a culture of technical rigor, knowledge sharing, and continuous learning

Service quality and operations

Own the technical quality of service delivery, including incident resolution, problem management, and change success

Drive root cause analysis and permanent fixes for recurring issues, with the CX and Operations teams

Ensure runbooks, knowledge articles, and technical documentation are accurate and current

Work with the Telemetry Engineer to make sure monitoring, health scoring, and dashboards reflect true user experience

Oversee technical risk and support firmware, patching, and lifecycle management

Architecture and standards alignment

Partner with the Design Architect to put architecture strategy and standards into practice

Ensure designs, configurations, and deployments comply with standards and with controls set by the

Compliance and Data Quality function

Provide technical oversight of DAS coordination and its integration with the Wi-Fi strategy

Client and vendor engagement

Represent the technical team in Client meetings, design forums, and major incident reviews

Engage with vendors on roadmaps, support cases, and escalations

Support the Service Delivery Manager in service reviews, proposals, and technical solutioning

Requirements:

8+ years of experience in enterprise Wi-Fi design, engineering, and operations, with deep SME-level knowledge

Experience technically leading teams of 10 or more engineers, ideally in a managed-services or global environment

Expert knowledge of 802.11 standards (Wi-Fi 5/6/6E/7), RF design, and WLAN security (WPA3, 802.1X/RADIUS)

Hands-on experience with at least one major platform (Cisco, Aruba, Juniper Mist, Ruckus, or similar) and tools such as Ekahau or AirMagnet

Strong understanding of wired and WAN networking, TCP/IP, VLANs, DHCP/DNS, and QoS

Strong troubleshooting and root cause analysis skills

Ability to communicate complex technical topics to both technical and executive audiences

Preferred qualifications

CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWNE), CCNP/CCIE Wireless, or ACMX

ITIL Foundation or ITIL 4 certification

Experience with telemetry, analytics, and automation (Python, APIs)

Experience in follow-the-sun or multi-region operating models

Familiarity with DAS and in-building cellular environments