Responsibilities:

Direct daily technology operations across end-user support, infrastructure, servers, networks, telecommunications, cloud platforms, and core business applications.
Lead and develop the IT team by setting clear expectations, encouraging growth, and promoting a service-oriented, accountable work environment.
Drive the planning and execution of technology projects, maintaining priorities, timelines, budgets, and stakeholder communication throughout delivery.
Act as the senior escalation resource for complex system issues, ensuring timely resolution and minimal disruption to business operations.
Strengthen system reliability, performance, backup readiness, and security controls through monitoring, standards, and continuous operational improvement.
Partner with department leaders to assess business needs, translate requirements into practical technology solutions, and recommend investments that support organizational goals.
Create and maintain technical documentation, support procedures, workflows, and operational standards to improve consistency and efficiency.
Evaluate current processes and identify opportunities to streamline work, reduce manual effort, and enhance the user experience across the organization.

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