Responsibilities:

Direct day-to-day IT operations, keeping business systems stable, secure, and prepared to scale with organizational needs.
Lead the completion and ongoing enhancement of a custom claims management platform and related processing tools.
Oversee database administration activities, including performance tuning, access controls, backup practices, and data quality management.
Manage cloud environments across major platforms such as AWS and Microsoft Azure, with a focus on uptime, protection, and cost-effective resource usage.
Strengthen the company's cybersecurity posture by implementing, monitoring, and refining controls that protect applications, infrastructure, and information assets.
Identify opportunities to apply AI-driven solutions that simplify workflows while preserving transparency, auditability, and controlled change management.
Build and maintain dashboards and reporting tools that provide meaningful insight into operational metrics, trends, and business performance.
Partner with departments across the organization to understand technology and data needs, then deliver solutions that support active business and case-related work.
Administer business applications and time-tracking tools, and coordinate with external vendors to resolve issues and improve service performance.

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