Information Technology Expert/ Senior Release Manager AgreeYa Solutions - 3.3 Rancho Cordova, CA Job Details Contract 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Optimizing workflow processes IT user and group management Account troubleshooting Incident management software Gap analysis Application deployment Schedule management Incident management operations support User acceptance testing Project management software Agile software development Process improvement planning Project leadership Cross-functional communication IT department experience Production troubleshooting

Full Job Description Job Title:

Information Technology Expert/ Senior Release Manager Job Location:

Rancho Cordova, CA (3-2 days onsite/week) IT01

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced Information Technology Expert/ Senior Release Manager to join our growing team. Job Responsibilities This classification must have a minimum of five (5) years of experience applying IT concepts, practices, and principles to deliver or support technology solutions or services, including extensive knowledge of the Release Planning Coordinator role. At least two (2) years of this experience must be in environments utilizing the System Development Life Cycle (SDLC) and associated Agile methodologies, with demonstrated use of IT service management (ITSM) tools and processes such as ServiceNow, Rally, or equivalent platforms. Possession of a bachelor's degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Minimum of five (5) years of experience managing end-to-end release cycles, including upgrade planning, deployment coordination, and maintaining release calendars and upgrade schedules. Experience should also include developing readiness checklists, providing cross-team and leadership communications, and delivering informed go/no-go recommendations for production deployments. Minimum of three (3) years of experience effectively managing release-related issue identification and resolution, cross-team collaboration and communication during release and upgrade cycles, including supporting incident response activities tied to release failures. Minimum of two (2) years of experience serving as an ITSM tool owner, including maintaining user account details and deactivation, identifying team and project configurations, troubleshooting user issues and collaborating with administrators on defects, enhancements, maintaining accurate workflows, and User Acceptance Testing (UAT). Minimum of three (3) years of experience leading process improvement efforts, including identifying and documenting gaps in SDLC, release, change, Production Control Board, Change Advisory Board, ITSM, and other processes, and recommending and implementing improvements that enhance operational efficiency. AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Rancho Cordova, CA