IT Helpdesk Manager

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Always be on the lookout for job scams! Learn more about identity theft Opens in new window Help information , opens a new window. Info First Job Previous Job 444 of 6,634 Next Job Last Job Share More Like This Between $110k and $125k Per Year DOE (Depends on Experience) IT Helpdesk Manager Inductive Automation, LLC

Occupation:

Computer and Information Systems Managers

Location:

Folsom, CA - 95630

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

04/29/2026 Positions available: 1

Source:

CalJOBS

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Updated:

04/30/2026

Expires:

05/06/2026 Job #: 19850716 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Experience 60 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Job Description Help for Job Description. Opens a new window. Job Description The IT Helpdesk Manager is responsible for the leadership, strategy, and overall performance of the organization's IT Helpdesk function. This role oversees end-user technical support operations, new employee IT onboarding, and the delivery of Level 1 and Level 2 support services. The IT Helpdesk Manager leads and develops a team of support professionals, sets team goals and service standards, and partners with IT leadership and other departments to ensure a consistent, high-quality end-user experience that supports the organization's operational objectives. This is a full-time role with hybrid opportunities available. Responsibilities Managing the overall operations and day to day of the IT Helpdesk, ensuring timely and effective resolution of end-user support requests within established SLAs Supervising, mentoring, and developing Helpdesk team members, including conducting performance evaluations and reviews in coordination with IT management Overseeing the new employee IT onboarding program, ensuring a smooth and consistent setup experience for all incoming staff Establishing and enforcing helpdesk policies, procedures, and best practices to maintain a high standard of service quality and operational consistency Monitoring support queue performance and team workload, making staffing and prioritization decisions to ensure service levels are maintained Analyzing support trends and ticket data to identify recurring issues, drive proactive resolutions, and reduce overall incident volume Evaluating and managing risks to service delivery, identifying potential impacts to end-user productivity and escalating appropriately Partnering with IT Infrastructure, Cloud, and other teams to ensure complex issues beyond Level 2 scope are escalated and resolved efficiently Overseeing helpdesk-related projects from planning through completion, defining scope, coordinating with stakeholders, and ensuring objectives are met on time Serving as a primary point of contact between the IT Division and other divisions for end-user support needs, escalations, and service-related inquiries Maintaining and updating helpdesk documentation, knowledge base resources, and process workflows Coordinating with the IT Procurement team on hardware and software needs for the Helpdesk, providing requirements and supporting purchasing decisions as needed Requirements 5+ years of experience in an IT support or helpdesk-related field 2+ years in a supervisory or team lead capacity Strong working knowledge of end-user computing environments, including hardware, operating systems, productivity software, and common enterprise applications Experience with Active Directory and/or Microsoft Intune, MacOS management, including user account management, device management, and access provisioning Experience with helpdesk ticketing platforms (e.g., ServiceNow, Jira, Zendesk, or similar) Proven ability to lead, develop, and motivate a technical support team Strong analytical skills with the ability to interpret support data and drive continuous improvement Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders Ability to work collaboratively across cross-functional teams and adapt to shifting priorities Knowledge of IT security principles and best practices as they relate to end-user support Familiarity with compliance requirements and regulations, including

ISO 27001

Pay Based on the Sacramento region, the new hires minimum and maximum target salary for this role is $110k - $125k. Inductive Automation's ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs. Additional Information At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us. Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required. Inductive Automation, LLC Is a Private Sector employer https://inductiveautomation.com/

Company Profile:

About Us Who are we? Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration. Why Choose Inductive Automation? Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment. We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture. The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering. Benefits and Perks 100%

Employee Covered Health Care:

 Don't pay a dime for your medical, dental, and vision insurance

Paid Time Off:

 Receive paid holidays, vacation, and sick time 401k with

Match:

 Save for the future with our company-matching 401k program

World-Class Headquarters:

 While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball

Adjacent Nature Reserve:

 On-site employees enjoy breathtaking views and adventures that energize and inspire Additional Information At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us. Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required. Inductive Automation, LLC is not accepting agency/search firm referrals for this posting, or other postings 250-499 employees Social Links Connect with Inductive Automation, LLC Other Local Jobs from Inductive Automation, LLC Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 Senior Software Engineer I (Historian) Inductive Automation, LLC Folsom, CA (Remote Work) Software Developers Regular | $140,000.00-$160,000.00 Year Preferred Employer 6 days ago Job Description The Senior Software Engineer I (Historian) is responsible for creating and maintaining software that is sold by Inductive Automation, LLC. They participate in all phases of product development, including design, specification, implementation, testing, building, deployment, documentation, support, and maintenance. This role may be required to interact with customers to troubleshoot products or obtain requirements. This is a full-time, remote position. Responsibilities Independently responsible for the entire lifecycle of projects or features including engineering design, development, and deployment Improving code structure and architecture in service of testability and maintainability Writing, co-writing, and reviewing design documentation Maintaining high proficiency in one or more technical areas Prioritizing and valuing unowned or undesirable work that enables the team to move faster Ensuring work meets quality standard Working with their team and adjacent teams to solve problems Escalating problems that have wider scope Assisting and teaching other engineers on an individual basis Completing thoughtful and constructive code reviews in a timely manner Responsible for one or more product areas or other IC leadership role (Product Lead, Scrum Master)

Requirements Required:

3-5 years of software engineering or software development experience, preferably in a related field A comprehensive understanding of computer science concepts and ability to apply expertise in object-oriented design, multi-threaded architecture, data structures, algorithms, and cybersecurity Hands-on programming experience using relevant languages (Java and/or Typescript) Experience using relevant tool suites. (IntelliJ or equivalent, Git, Webpack) Proficiency in SQL or a relational database (querying, schema design, stored procedures) Experience ingesting data at scale (high-volume, high-frequency, or streaming data pipelines) Creative problem-solving skills Passionate about building applications that delight users Strong written and verbal communication and interpersonal skills Experience working on a team using agile methodologies Proper utilization of programming concepts to support highly responsive and performant applications, including concurrency and multi-threading

Strongly Preferred:

Familiarity with time-series data concepts (compression, interpolation, aggregation, deadband) Knowledge of industrial data standards (OPC-DA, OPC-UA, MQTT, Modbus) Experience writing historian connectors, adapters, or APIs Background in data pipeline or ETL development for operational data Pay Based on the Sacramento region, the new hires minimum and maximum target salary for this role is $140k - $160k. Inductive Automation's ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs. Additional Information At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us. Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Software Support Engineer I Inductive Automation, LLC Folsom, CA Computer User Support Specialists Regular | $85,000.00-$97,000.00 Year Preferred Employer 6 days ago Job Description The Software Support Engineer I is responsible for driving customer success by helping our clients with technical inquiries, troubleshooting software issues and keeping their systems running efficiently. They are expected to provide an exceptional customer experience, in addition to broadening their understanding of Ignition through various responsibilities. This is a full-time, on-site position.

Responsibilities:

Driving customer success by being friendly, attentive, collaborative, and clear - all while keeping the customer's best interests in mind Developing a solid understanding of Ignition by continuously taking tickets and working towards an 85% familiarity with all Ignition subsystems Utilizing appropriate workflows, channels, and resources as a standard process for ticket work Demonstrating a high level of ownership by being the main driving force behind resolving their tickets Adhering to standards of problem solving as outlined in Support Troubleshooting Stages Meeting expected metrics and work product proficiency given tenure in role Maintaining detailed records of ticket progress by methodically accounting the issue, steps, resolution and then summarizing the relevant details Following up with customers frequently, having detailed and relevant summaries of ticket state and progress Maintaining a proactive line of communication at all times with both customers and management, while prioritizing phone calls Focusing on understanding the root cause of an issue by breaking down the problem Communicating technical issues both internally and externally to technical and non-technical audiences Applying accurate knowledge of common programming concepts by writing functions and debugging code Demonstrating knowledge of SQL syntax and concepts by having the ability to query different types of databases Continuing to expand knowledge of Ignition Software and adjacent technologies by completing required trainings and obtaining certifications Taking initiative in handling challenging tickets that are outside of comfort zone Maintaining a steady ticket intake, prioritizing our most urgent customers, and staying on top of assigned unresolved tickets

Requirements:

Bachelor's degree in Computer Science, Computer Engineering, or similar experience Familiar with Windows, Linux, and OSX Platforms Familiar with programming concepts (Java, Python, etc.) and SQL language Familiar with relational databases (MS SQL Server, MySQL, Oracle, etc.) General networking experience (routers, switches, subnets, VLAN, etc.) Ability to talk on the phone for long periods of time A broad technical curiosity and proven technical understanding Excellent written and oral communication, and interpersonal skills Pay Based on the Sacramento region, the new hires minimum and maximum target salary for this role is $85k - $97k. This role will be paid hourly. Inductive Automation's ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs. Additional Information At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us. Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from Inductive Automation, LLC Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Computer and Information Systems Managers Help for Occupation Information for Computer and Information Systems Managers. Opens a new window. Other Jobs and Employers Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ] About Sign In / Register Home Site Map Site Search Explore CalJOBS Settings Accessibility Statement Preferred Settings Page Preferences Languages Services For Individuals For Employers Labor Market Mobile App Legal Privacy Statement Terms of Use Disclaimer Equal Employment Opportunity Resources Protect Yourself Assistance CalJOBS Contact Us Statewide Sacramento, CA 94280 Copyright © 1998-2026 Geographic Solutions, Inc. All Rights Reserved. Virtual OneStop® - VOS Sapphire AI v24