IT Operations Manager - (Hybrid - Seattle, WA)

Job Description At Nordstrom, we believe in creating an inspiring and supportive environment where talented individuals are empowered to drive amazing results. As our new IT Operations Manager, you'll guide a large team of professionals to execute strategies that enhance our daily operations and deliver exceptional technical support. A day in the life... Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.

Enhance our IT infrastructure:

Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.

Oversee Helpdesk operations:

Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience. Drive innovation with

AI:

Identify and implement AI technologies to enhance day-to-day operations and improve productivity.

Serve as a strategic partner:

Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.

Manage resources effectively:

Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.

Manage our service platform:

Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking. You own this if you have... A BA/BS in Computer Science or a closely related degree, or equivalent practical experience. A minimum of 8 years of relevant work experience in IT operations. Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies. Extensive knowledge of Microsoft Intune and the Azure platform. Demonstrable experience with IT Helpdesk operations, including a strong ability to understand and support technical needs across diverse user groups. A track record of successfully leading large teams and managing resources efficiently under budgetary constraints. Hands-on experience with the ServiceNow platform. 5+ years of experience leading teams (preferred). We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $121,000.00 - $199,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf About Us We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!