IT Professional Services Director

IT Professional Services Director University of Wisconsin-Milwaukee - 4.2 Milwaukee, WI Job Details Up to $115,000 a year 2 hours ago Benefits Flexible schedule Qualifications Team development Team management IT Project leadership

Full Job Description Current Employees:

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Position Title:

IT Professional Services Director Job Category:

Limited Employment Type:

Regular Job Profile:

IT Director II (Inst)

Job Duties:

School/College/ Division Description Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus , we encourage you to apply! Job Description The IT Professional Services Director provides enterprise leadership for strategic IT planning, portfolio and program management, service management, and organizational change initiatives across the university. Reporting to the Chief Operating Officer/Deputy Chief Information Officer, this position ensures that technology investments, services, and delivery models align with institutional priorities. The Director coordinates for all major IT projects the full lifecycle of investments and leads teams responsible for project management, business analysis, communications and training, and service/process management, while maintaining fiscal accountability, policy compliance, and service excellence.

Key Job Responsibilities:

Provide strategic leadership for enterprise IT initiatives and advise senior leadership on technology operations, service delivery, and investment alignment. Develop and maintain IT policies, procedures, and governance practices in collaboration with campus partners to ensure consistency and compliance. Serve as the primary liaison to internal and external stakeholders, representing departmental priorities and fostering effective collaboration. Lead and develop professional staff and subordinate managers, promoting operational effectiveness, accountability, and a culture of service excellence. Oversee the university's IT project and service portfolio, including prioritization, governance, performance reporting, and risk management. Monitor portfolio health, manage interdependencies, and recommend adjustments to resources, sequencing, or scope. Provide executive leadership with regular briefings on portfolio performance, risks, and strategic outcomes. Direct IT Professional Services functions—project management, business analysis, communications and training, and service/process management—ensuring consistent methodologies and tools. Advance business process improvement, organizational change, and service maturity initiatives in partnership with academic and administrative units. Ensure fiscal stewardship and effective allocation of resources. Exercise full supervisory authority, including hiring, performance management, and workforce planning. Strengthen organizational capability through coaching, training, and professional development.

Additional Information:

This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire. Selected candidates will be required to complete an I-9 form to verify eligibility to work in the U.S. This position offers a hybrid-flexible schedule, with a minimum expectation of one on-campus day per week during the initial training and onboarding period to support effective integration and collaboration. As the employee becomes fully established in the role, additional remote work options may be considered based on performance, operational needs, and team alignment. Minimum Qualifications 5+ years of experience managing complex IT or information systems projects to successful completion 2+ years of experience leading, supervising, and developing professional staff Demonstrated experience leading or overseeing enterprise initiatives involving project management, business analysis, and/or organizational change across multiple stakeholders or functional areas Demonstrated experience partnering with diverse stakeholders to deliver enterprise-level solutions Preferred Qualifications Bachelor's degree or higher in Information Systems, IT, Business, or a related field by date of hire 10+ years of progressive experience in IT or business leadership roles Experience with multiple project delivery methodologies (Agile, Waterfall, hybrid) Experience leading enterprise process improvement or organizational change initiatives Knowledge of IT service management practices (ITIL or similar) Experience working in higher education

Target Salary Range :

$1 12 , 8 00 -$115,000 annually Final compensation will be based on the candidate's knowledge, skills, and experience. Reasonable Accommodations Pursuant to university policy , UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request. CBC and Reference Check Policy Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment. Annual Security and Fire Safety Report (Clery Act) For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/ , or call UWM's Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy. Employment Authorization In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.