Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
IT Supervisor North County Dispatch
JPA - 3.0
Rancho Santa Fe, CA Job Details Full-time $45.15 - $57.62 an hour 1 day ago Qualifications Decision making Full Job Description JOB Candidates are encouraged to apply immediately, as this recruitment will close once a sufficiently strong candidate pool has been established, but no later than July 12th. The first review of application will be the week of July 12th, with interviews tentatively scheduled on July 21st. Public safety experience preferred but not required. •This position works primarily in-office to enable collaboration and communication, allow effective decision making, provide opportunities for mentorship and knowledge sharing, and strengthen oversight and accountability. Having staff interact with each other provides value to the organization. Once sufficient knowledge and capability of job duties has been demonstrated, staff are eligible to work remotely, subject to management approval. The typical remote work program agreement allows staff members to work remotely one day per workweek. Remote work is a privilege, not a right.•
CLASSIFICATION DEFINITION
Under general direction of Division Manager - Support Services (DM-SS) or designee, plans, organizes, supervises, and participates in the work of staff providing advanced technical support for information systems, networks, public safety applications, and emergency communications technology. Oversee day-to-day IT and support operations; set expectations and work standards with big picture thinking; establishes team culture with growth-mindset; evaluates performance; assigns and reviews work; and ensures efficient, secure, and reliable technology services. Provides high-level technical expertise, leads complex projects, coordinates with vendors and stakeholders, and performs other related duties as assigned.
CLASSIFICATION CHARACTERISTICS
This is the first-line supervisory classification in the Information Systems Support series. Incumbents are responsible not only for advanced technical work, but also for direct supervision and leadership of Information Systems Support staff.
Key responsibilities include:
Assisting DM-SS to carry out NCDJPA's vision and mission. Supervising, coaching, and mentoring assigned staff. Leading information technology governance, continuity, and compliance. Setting priorities, workflows, and service standards. Ensuring consistent, customer-focused support delivery. Establishing and maintaining a positive, accountable team culture. Overseeing complex technical environments supporting 24/7 public safety operations. Positions in this class are distinguished from lead-level roles by ongoing responsibility for personnel management, performance evaluation, training, discipline recommendations, and operational decision-making. Work is performed with considerable independence, with policy direction provided by management. Incumbents may be required to work overtime including evenings, weekends and holidays as assigned. This classification is subject to emergency recall to duty on a 24-hour basis and is required to work an on-call rotation schedule.
SUPERVISION RECEIVED AND EXERCISED
Supervision Received:
General direction is provided by the Division Manager or designee.
Supervision Exercised:
Exercises direct supervision over Information Systems Support staff, including Specialists, Technicians, and other support personnel. Responsibilities include assigning and reviewing work, training staff, evaluating performance, addressing performance issues, and contributing to hiring and disciplinary processes.
EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS
In addition to performing and overseeing advanced technical support duties, the Supervisor shall: Plan, assign, supervise, and review the work of IT and support staff to ensure service levels and operational goals are met. Set team expectations, work standards, and priorities, fostering a culture of trust, accountability, integrity, collaboration, teamwork, and service excellence. Coach, mentor, and train staff; identify skill gaps and recommend or provide training. Conduct performance evaluations, provide feedback, and participate in hiring and employee development. Oversee daily IT operations supporting public safety and dispatch environments, ensuring systems availability, security, and resilience. Serve as escalation point for complex technical, operational, and personnel issues. Lead and coordinate technology projects, system upgrades, and vendor-managed services. Ensure compliance with cybersecurity best practices, agency policies, and applicable regulations. Collaborate with management on strategic planning, budgeting, and long-term technology needs. Represent the Information Systems Team in internal meetings and with external agencies.
