Senior Information Technology Manager

Senior Information Technology Manager - Palo Alto, CA A well-established financial services organization is seeking a Senior Information Technology Manager to lead the day-to-day management of the firm's technology operations, infrastructure, cybersecurity initiatives, and end-user support environment. This role is ideal for an experienced technology professional who enjoys balancing hands-on technical leadership with team coordination, vendor management, and continuous improvement initiatives. The successful candidate will be responsible for ensuring a secure, reliable, and efficient technology environment that supports the organization's business objectives. Key Responsibilities Oversee daily technology operations, infrastructure, and end-user support services Manage enterprise hardware, software, cloud-based systems, communications platforms, and workplace technologies Coordinate onboarding, offboarding, user provisioning, and technology lifecycle management processes Maintain and support collaboration platforms, conference room technology, and productivity solutions Monitor infrastructure performance, system availability, and operational reliability Partner with leadership to identify technology needs and implement practical solutions Support cybersecurity programs, vulnerability management efforts, and security best practices Coordinate technology audits, assessments, testing activities, and remediation initiatives as needed Manage relationships with external technology vendors, consultants, and service providers Assist with technology budgeting, procurement, software licensing, and asset management activities Develop and maintain IT policies, procedures, standards, and operational documentation Evaluate emerging technologies and recommend enhancements that improve efficiency and user experience Support office technology projects, infrastructure upgrades, and workplace initiatives Participate in business continuity and disaster recovery planning efforts Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent professional experience 5+ years of experience managing IT operations, infrastructure, systems administration, or enterprise support environments Experience supporting professional services, financial services, investment management, or similarly regulated organizations preferred Strong understanding of Microsoft 365, cloud platforms, networking, endpoint management, and enterprise technology environments Working knowledge of cybersecurity principles, access management, endpoint security, and technology risk management Experience managing third-party vendors, service providers, and technology procurement processes Strong troubleshooting, analytical, and problem-solving skills Excellent communication and stakeholder management abilities Ability to prioritize multiple projects and operational responsibilities simultaneously Hands-on leadership style with a commitment to customer service and continuous improvement Preferred Qualifications Experience supporting multi-office or hybrid work environments Exposure to cloud infrastructure, SaaS platforms, and modern workplace technologies Familiarity with compliance-oriented environments and security frameworks Experience leading technology implementations, upgrades, or infrastructure modernization projects Relevant certifications such as CompTIA Security+, Network+, Microsoft, Cisco, or similar credentials This opportunity offers the chance to join a highly respected organization where technology plays an important role in supporting business operations, security, and long-term organizational success. www.excelonassociates.com #excelonassociates Excelon does not discriminate on the basis of race, religion, sex, gender, sexual orientation, national origin, marital or veteran status, disability, age, or any other characteristic protected by law.