Technology Services Manager (IT Policy & Planning

• Manager) Washington State Health Care Authority
• 3.8 Shoreline, WA Job Details Full-time $109,512
• $147,246 a year 1 day ago Benefits Paid training Wellness program Paid holidays Disability insurance Dependent care reimbursement Health insurance Dental insurance Flexible spending account Tuition reimbursement Military leave Paid military leave Parental leave Employee assistance program Vision insurance Loan forgiveness Flexible schedule Bereavement leave Life insurance Retirement plan Qualifications Technology purchasing Vendor relationship building Managing technical support teams Strategic goal setting Team member evaluation Responding to infrastructure failures Requirements design Managing teams in a customer support role IT asset management Project change management Large-scale organizational change management Improving system uptime or availability Coaching IT policy development Process improvement Contract management experience in technology Performance feedback (performance evaluation method) Scalable systems Company vehicle operation Managing IT procurement budgets Server administration System design for system development Team development Schedule management Technical solutions implementation Driver's License Policy & process development Professional development support Technology and informatics infrastructure investments management Software asset management Full Job Description Description About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence.

Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation! The Opportunity WSDOT Technology Services Division (TSD) is currently seeking a Technology Services Manager (TSM) to fill a vacancy at our Northwest Region (NWR) headquarters in Shoreline, WA. In this role, you will lead the management and support of technology resources and assets, including people, processes, systems, software, and hardware in our largest and most complex region and contribute to the same with peers across the state. You will collaborate with TSM peers across the agency to provide strategic leadership in developing, implementing, and maintaining technology policies, standards, procedures, and guidelines; leading technology solutions aligned with agency strategic goals; and managing diverse IT professionals responsible for solution design, development, implementation, integration, administration, customer support, and system life cycle preservation. This position will also provide project management and oversight for regional and TSD initiatives, collaborate on agency-wide initiatives, and serve as a business liaison to ensure customer needs are effectively translated into technology requirements, and lead change management efforts to minimize operational impacts. The TSM will also manage the NWR TSD operational budget, technology purchasing, software licensing, technology contracts, vendor relationships, and compliance reviews to support cost-effective and secure technology services. What to Expect The NWR TSD team provides services to 2000 employees, 4100 end-user devices, and 63 sites in a six-county area, including the agency's Urban Mobility and Megaprograms (UMAM) offices) (I-405/SR 167 Corridor, Puget Sound Gateway, SR 520 Bridge Replacement and HOV, and Tolling) in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT's facilities. Among the varied range of responsibilities held within this role, the TSM will: Participate in the development of statewide policies, standards, procedures, and guidelines regarding the management and support of information technology resources and assets. Disseminate, educate, enforce and maintain statewide IT policies and procedures at the regional level Innovate and/or lead new technology solutions in line with enterprise strategic goals and potentially propose them for statewide adoption. Manage technicians and ensure they provide key deliverables in solution design, development, implementation, and/or integration, administration, customer support, and system/asset life cycle preservation. Provide project management services and oversight for the IT components of business projects as well as TSD initiated projects. Serve as a business liaison and gather customer requirements, vet solutions, and assure they are approved and accepted using enterprise processes, standards, and procedures. Qualifications To be considered for this opportunity, the following competencies are required:

IT Knowledge & Application:

Demonstrated advanced IT knowledge and practical application of core principles across multiple IT domains, including policy development, asset management, customer support, network, server and telecommunications administration, systems and cloud services administration, and vendor management.

Policy & Strategic Planning:

Expertise in analyzing, planning, and leading strategic initiatives that align with agency and TSD missions, including developing IT solutions, policies, standards, and processes that promote high availability, resilience, sustainability, quality, and value.

Business Analysis:

Ability to gather, evaluate, interpret, and translate business needs and requirements into scalable, secure, and compliant technology solutions while evaluating business processes and identifying opportunities for improvement.

Project & Program Management:

Proficiency in managing complex, multidisciplinary IT projects with enterprise impact, including leading cross-functional teams, managing scope, schedule, and budget, and applying change management principles to support successful implementation and minimize disruption.

Resource & Budget Management:

Ability to effectively manage human, financial, and technical resources, including leading diverse technical teams, developing and managing IT budgets, overseeing IT asset lifecycle planning and procurement, and ensuring service delivery meets contractual and operational expectations.

Staff Development & Leadership:

Demonstrated ability to lead, mentor, coach, and develop diverse technical staff by setting priorities, strategically assigning work, conducting performance reviews, developing training plans, and fostering team performance, accountability, and service excellence.

Innovation & Strategic Foresight:

Ability to identify, evaluate, and implement innovative technology solutions, including emerging technologies, pilot initiatives, and proof-of-concept efforts, while aligning innovation with governance, risk management, and strategic objectives.

Communication & Collaboration:

Strong written and verbal communication, interpersonal, consulting skills, with the ability to collaborate with diverse technical teams, stakeholders, and leadership; translate complex technical concepts into business-relevant language; and facilitate consensus among stakeholders with competing priorities.

Emergency & Continuity Response:

Ability to lead IT response efforts during outages, disasters, and continuity of operations events by coordinating restoration of critical infrastructure and services, mitigating risks, and supporting agency operations during emergencies and catastrophic incidents.

Growth Mindset & Service-Oriented:

Actively demonstrates a commitment to learning and growth and takes action to meet the needs of others. The following qualifications are also required: A valid driver's license and the ability to operate state-owned vehicles. Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds. It is preferred that qualified candidates also demonstrate/have:

IT Service Management:

Demonstrated understanding of IT service management principles and best practices as defined by Information Technology Infrastructure Library (ITIL), typically obtained by an ITIL v4 Foundations Certification.

Project Management Methodologies:

Proven experience applying project management methodologies, such as PMP, Agile, or Lean, to lead and deliver technology initiatives within scope and schedule while achieving measurable business value.

Organizational Change Management:

Competency in organizational change management, including planning, communicating, and implementing technology changes that support effective adoption by end users and stakeholders.

Technical Support & Administration:

Demonstrated technical proficiency in supporting, maintaining, and troubleshooting IT hardware, networks, and vendor-specific technologies, including Microsoft, Cisco, CompTIA, or similar technologies and certifications.

• To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes This recruitment may also be used to fill additional positions per business needs. In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. This position offers flexible/hybrid remote work options. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov Why WSDOT Work-Life Balance

• We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. Paid Leave
• In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! Tuition Assistance
• Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. Plan For Your Future
• WSDOT offers a comprehensive benefits package that includes a variety of healthcare options.

Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: An attached Resume outlining (in reverse chronological order) your experience to date. An attached one-page Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies.

NOTE:

This information may be entered in the "References" section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov Contact Us For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-04748 in the subject line. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:

If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note:

Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information . Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in

WAC 357-31-165

(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with

WAC 357-31-165

(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established

WAC 357-31-165.

Note:

Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026