Help Desk Manager

Help Desk Manager Harmony Senior Services Charleston, SC Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Retirement plan Qualifications Vendor management Team management User support Vendor relationship management Telecommunication IT Escalation handling Mobile devices Identity & access management Full Job Description Harmony Senior Services , a certified Great Place To Work and one the country's fastest growing companies in the luxury senior living industry, is seeking an experienced Helpdesk Manager to join the Information Technology team at its corporate office in beautiful Charleston, SC. The Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This role is responsible for delivering reliable, responsive, and operationally critical technology support across corporate offices and communities, with strong ownership of access and identity management, vendor relationships, enterprise telephony, internet and carrier services, mobile devices, and end-user computing. The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.

Requirements:

5+ years IT experience with leadership Multi-site support experience Strong vendor, access, and escalation skills Senior living or healthcare experience preferred Why Should You Apply? Excellent team support, job satisfaction, and opportunity for growth Culture of empowerment and entrepreneurship Competitive salary and benefits package Will you answer the call and apply your passion to the Harmony way? Contact Brendan Hunt at for more information.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

IT Help desk: 5 years (Required)

Work Location:

In person