Assistant User Support Manager - IT User Support

04/03/2026

Job Duties:

Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank. Maintain a positive attitude and provide team support. Support the User Support Manager in overseeing daily IT User Support operations for Amarillo National Bank. This role serves as a hands-on operational leader and escalation point, ensuring high quality customer service, regulatory readiness, and continuous improvement of support processes. The position combines technical expertise, staff leadership, and operational accountability, supporting Tier 1-3 requests while guiding technicians, maintaining documentation, enforcing standards, and assisting with system changes, upgrades, and enterprise initiatives.

Requirements:

Three (3) to five (5) years of progressively responsible experience in IT User Support or Help Desk operations, with at least two (2) years in a lead, senior, or supervisory capacity preferred. High school diploma or equivalent required; Associate's degree in Computer Science, Information Systems, or a related field preferred, with equivalent experience acceptable. Professional certifications such as CompTIA A+, Network+, Security+, or Microsoft (M365/Windows/Azure) are preferred. Demonstrated working knowledge, Active Directory, and IT Service Management (ITSM) practices. Must possess strong communication, organizational, and leadership skills, with the ability to manage multiple priorities and operate effectively in a regulated, high agile environment.