Network Operations Manager

• 3.9 Brazoria, TX $100,000 - $125,000 a year

Location:

Brazoria County, TX |

Onsite Monday-Friday Schedule:

8 a.m.-5 p.m., with after-hours availability for operational escalations The HT Group is partnering with a telecommunications and internet services provider to hire a Network Operations Manager. This position will oversee daily network operations and lead a multidisciplinary team supporting technical operations, customer support, provisioning, internal IT, and project delivery. The primary focus is people leadership, operational coordination, and service reliability. The ideal candidate brings a strong understanding of data networking and can use that knowledge to guide technical staff, prioritize work, and manage escalations. Hands-on technical experience is valuable, but daily equipment configuration is not the primary responsibility. Key Responsibilities Lead, coach, and develop supervisors and employees across network operations, technical support, customer care, provisioning, IT, and project coordination. Oversee the reliability and day-to-day operation of network infrastructure and related facilities. Coordinate network outages and escalations, directing technical resources and communicating status to customers and internal stakeholders. Manage priorities across service issues, installations, maintenance, and ongoing projects. Partner with technology leadership and network engineers to plan and execute upgrades, migrations, and service expansion. Oversee installation, provisioning, and documentation for residential and business services. Maintain and improve operational procedures, network monitoring practices, service levels, and repair processes. Ensure timely communication during outages, maintenance activities, and service changes. Manage administrative responsibilities, including purchase orders, invoices, work orders, equipment inventory, and performance evaluations. Provide after-hours leadership and coordination when issues are escalated by on-call personnel. Qualifications Seven to ten years of broadband or telecommunications network operations experience, including at least five years of management experience overseeing multidisciplinary teams. Strong people management skills, including coaching, mentoring, delegation, and performance management. Solid understanding of data networking, network layers, routing, switching, and the functions of interconnected network systems. Ability to guide technical teams, evaluate priorities, and coordinate troubleshooting without personally performing every technical task. Experience managing operational escalations and communicating with technical teams, customers, and leadership. Strong organizational, documentation, communication, and problem-solving skills. Ability to work across multiple functions in a small-company environment and adapt to established processes and operating pace. Bachelor's degree in engineering, telecommunications, or a related field, or equivalent experience. Ability to work onsite five days per week and remain available for after-hours escalations. Preferred Experience Experience with an internet service provider or managing a Network Operations Center. Familiarity with fiber access networks, IP routing and switching, optical transport, and subscriber management. Experience supporting network provisioning, business connectivity services, or managed WiFi. Experience leading teams through technology migrations and platform transitions. Familiarity with DOCSIS or legacy voice technologies. Initial Priorities Build relationships and establish clear direction across the team. Develop a thorough understanding of the company's network, services, and operational processes. Support consistent service delivery through effective prioritization, communication, and documentation. #TECHIND