Required Technical Skills:

Core Network Expertise:

Deep understanding of core network technologies for mobile telecommunications, including LTE, VoLTE, VoWiFi, 5G, Telco/Public Cloud (CNF and VNF), and IP connectivity.

Protocol Knowledge:

Proficiency in TCP/IP, routing/switching, network security, network management, DNS, RADIUS, LDAP, MAP, Diameter Policy Control and Charging.

Cloud Infrastructure:

Experience with Telco, distributed, and edge cloud environments.

Cloud Configuration and Troubleshooting:

Hands-on experience with OpenStack and Kubernetes-based platforms, including CBIS, Company, OCP, and NRHO. Working experience with the Company platform is mandatory.

Networking:

Knowledge of Layer 2/Layer 3 switches, routers, and firewalls.

Servers and Storage:

Experience with Airframe, HPE, Dell, and EMC.

Monitoring Solutions:

Experience with Prometheus, Grafana, and Thanos.

DevOps and Automation:

Knowledge of DevOps tools, cybersecurity, Ansible, and GitOps for NCD.

Cloud MoO Processes:

Familiarity with cloud Methods of Operation and ticketing systems such as Salesforce.

Additional Requirements:

English Communication:

Excellent written and spoken English skills for effective customer interaction.

Technical Communication:

Ability to explain complex technical concepts through documentation, presentations, and meetings.

Customer-Facing Experience:

Experience in customer-facing roles, including 24/7 emergency on-call support.

Escalation Management:

Ability to manage escalations across cross-functional teams and coordinate resources to resolve issues.

Project Management:

Understanding of project management principles and methodologies.

Business Understanding:

Knowledge of business concepts and development processes.

Role Context:

Care Technical Manager (CaTM).