IT Operations Lead [Tier 3] - Senior

Everforth ECS is seeking a IT Operations Lead [Tier 3] - Seniorto work in Fairfax, Virginia.

Please Note:

This position is contingent upon contract award.

ResponsibilitiesLead Tier 3 operational support activities for enterprise infrastructure and network services.

Serve as the primary escalation point for complex incidents, ensuring timely resolution.

Coordinate and manage cross-domain troubleshooting initiatives.

Validate root cause analyses and develop remediation plans for recurring issues.

Supervise and mentor Tier 3 technicians, ensuring compliance with operational procedures.

Monitor and report on performance trends to infrastructure leadership.

Collaborate with network, cybersecurity, and engineering teams to enhance service resilience.

Ensure adherence to service-level objectives and operational standards.

Analyze incident patterns to recommend infrastructure improvements.

Required QualificationsClearance:

Secret Eligible requiredS. Citizenship requiredDoD 8140.03

Compliance:

DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency levelCertifications (one or more required): Security

X / CASP+, CCNP

Security, CISA, FITSP-O, GICSP, SSCPEducation:

Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]Minimum of 8-10 years of progressive experience in DoD or Federal IT operations.

Proven expertise in managing Tier 3 support for infrastructure and network services.

Experience in supervising technical teams and ensuring procedural compliance.

Ability to effectively coordinate with diverse technical teams to achieve mission objectives.

Strong analytical skills for performance trend analysis and incident management.