IT Manager

Manages an information technology functional area to meet the business needs of one or more City departments. This IT Manager eligible list will be used to fill a vacancy in the new City of Spokane SUN 911 Emergency Communications department. After the initial vacancy is filled, the list may be used for subsequent IT manager vacancies until the list expires. This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities. Manages operations of assigned IT systems, services, or functions, and IT contract processes, including vendor performance. Develops long-range and short-term planning initiatives; establishes policies, procedures, and practices related to assigned function; implements new policy proposals or revisions; and directs changes in practices and procedures to increase operating efficiency and expedite work flow. Supervises, trains, and evaluates subordinate professional and technical employees. Establishes performance requirements, completes annual performance reviews, and recommends discipline as necessary. Makes effective recommendations in hiring and promotional processes for IT staff. Coordinates, facilitates, and plans the work of subordinates to ensure that assigned work is carried out. Meets with vendors, appointed officials, and other clients to plan and develop technology solutions and to resolve escalated issues. Researches technology trends and best practices, and develops strategic plans that are aligned with business and organizational goals. Applies management principles to the delivery of services or functions. Allocates resources, sets and adjusts priorities, and evaluates the effectiveness of the overall unit or functional area. Performs related work as required.

Open-Entry Requirements:

Education:

Bachelor's degree from an accredited college or university in computer science, information science, information systems management, or related field such as business or public administration with course work in information technology management, operations management, or project management.

Experience:

Six years of progressively responsible information technology experience on specialized systems or services, including three years in a supervisory role.

Equivalency :

We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply. Applicants must first meet the minimum qualifications to be invited to take the examination. Those who pass the examination will then go on the hiring list. The examination will consist of a Training and Experience Evaluation (T&E). A Training and Experience Evaluation (T&E) is a written test where the applicant answers structured questions based on their previous experience and training or education. Please view this video for tips to help you fill out the T&E. This is an online examination that will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided. Computer reservations can also be made through your local public library. Training and Experience Examination instructions and form will be emailed to qualified applicants on July 16th, 2026. The testing window is July 16th - 20th.

Please note:

The email will come from City of Spokane ( info@governmentjobs.com ). For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website . Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills. We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.