IT Infrastructure Manager

Description Robert Half is seeking a hands-on IT Manager to lead and support enterprise technology operations in for our client in Madison, WI. This role combines technical leadership with day-to-day operational support across infrastructure, cybersecurity, networking, ERP systems, end-user support, and business applications. The ideal candidate will be comfortable balancing strategic IT leadership with direct technical involvement, while leading a small IT team and ensuring high levels of service, accountability, and system reliability. This is an on-site position supporting a 24/7 business environment. Responsibilities + Lead and support day-to-day IT operations, including infrastructure, systems administration, endpoint support, networking, and cybersecurity initiatives. + Provide hands-on technical troubleshooting and serve as the escalation point for complex technical issues. + Manage enterprise technology environments including servers, networks, firewalls, remote access, cloud services, business applications, ERP systems, and collaboration platforms. + Oversee desktop and mobile device support for laptops, desktops, tablets, and mobile devices. + Support and coordinate software deployments, upgrades, configurations, and system integrations across the organization. + Maintain and improve IT security policies, procedures, and best practices to ensure system integrity and minimize operational risk. + Monitor system performance, availability, and reliability while supporting business continuity and disaster recovery planning. + Manage vendor relationships, software licensing, renewals, technology purchasing, and IT asset tracking. + Lead, mentor, and develop IT staff while establishing clear expectations and accountability for service delivery and performance. + Monitor ticket queues, service levels, and operational metrics to ensure timely issue resolution and continuous improvement. + Partner with leadership and cross-functional teams to align technology initiatives with business objectives. + Assist with planning and execution of infrastructure upgrades, system implementations, and technical projects. Requirements Qualifications + Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. + 10+ years of enterprise IT operations experience. + 3+ years of experience leading or supervising technical teams. + Strong hands-on experience with systems administration, infrastructure support, networking, cybersecurity, and endpoint management. + Experience supporting ERP systems and other enterprise business applications. + Experience with virtualization platforms, networking equipment, firewalls, and remote access technologies. + Proven ability to manage escalations, troubleshoot complex technical issues, and work effectively in fast-paced environments. + Experience with budgeting, vendor management, procurement, and software licensing. + Strong communication and leadership skills with the ability to work across technical and non-technical teams. + Comfortable participating in an on-call escalation process and responding to critical issues when needed. + Must be able to report on-site within a reasonable response time in the event of a critical IT incident. Preferred Experience + Manufacturing or operational business environment experience. + ERP implementation or administration experience. + Experience improving IT processes, documentation, and operational standards. + Background supporting both cloud and on-premise infrastructure environments. Benefits + Competitive compensation package + Comprehensive benefits + Stable, team-oriented environment + Opportunity to lead impactful IT initiatives + Long-term growth potential within the organization Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .