CCaaS:

Hands-on delivery experience across Contact Center AI (CCAI), CCaaS legacy transformations, conversational AI application design, and IVR modernization. Customer Engagement Solutions (CES)

Integrations:

Strong competency in API-driven integrations, CRM/ERP back-end connectors (e.g., Salesforce, ServiceNow), and omni-channel orchestration patterns.

Agentic CX Architecture:

Practical working familiarity with intelligent customer-facing agents utilizing the Gemini Enterprise Agent Platform, Agent Development Kit (ADK), and Retrieval-Augmented Generation (RAG)

What Sets You Apart Google Cloud Certifications:

Active Professional Google Cloud certifications (specifically Professional Cloud Architect or Cloud Digital Leader with CCAI Specialization).

Advanced Agent Frameworks:

Hands-on experience deploying agentic AI frameworks via the Gemini Agent Platform, ADK, A2A, or Model Context Protocol (MCP).

Cross-Functional Ecosystem Exposure:

Secondary familiarity with adjacent Google Cloud domain areas to maximize mid-market account impact, including:

Data & AI:

BigQuery, Vertex AI, and Looker for customer data analytics, segmentation, and personalization.

Marketing Technology:

Customer 360, CDP platforms, and building predictive audiences.

Cloud Architecture Foundations:

Google Kubernetes Engine (GKE), hybrid networking layouts, and CI/CD automation pipelines.

Securing Client Data:

Google Security Operations and Agentic Defense implementations.

Collaboration Enablement:

Gemini Enterprise for Workspace productivity tooling.

Transformation Track Record:

A proven history of delivering comprehensive customer engagement and contact center modernizations at a rapid pace across multiple clients. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What You'll Need:

Minimum 7 years in hands-on, client-facing technology roles — you've built and delivered, not just managed. Minimum 5 years architecting and delivering on Google Cloud Platform, with deep expertise in customer engagement, contact center, and conversational AI solutions. You've independently owned client engagements from technical design through go-live. Deep hands-on experience with CCaaS platforms (Google CCAI, Genesys, NICE, or Amazon Connect), conversational AI design, and CX architecture. Strong in both technical leadership and delivery management — architecture, scope, risk, stakeholders. Experience with distributed global teams and modern engineering practices. Clear communicator — whiteboarding with engineers or presenting to a C-suite. Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Preferred Experience:

Bachelor's in CS, Engineering, or related field — or 12 years equivalent experience. Google Cloud Professional certifications (Cloud Architect, CCAI Specialization) Hands-on experience delivering GECX solutions — CX Agent Studio, Commerce Agents, Agent Assist Experience with agentic AI frameworks — Gemini Agent Platform, ADK, A2A, MCP Track record delivering customer engagement transformations at pace across multiple clients Deep expertise in omnichannel architecture, CRM integration, and contact center modernization Domain Expertise Primary — Customer Engagement Domain Area Skills & Technologies GECX Gemini Enterprise for Customer Experience — Commerce Agents, CX Agent Studio, Agent Assist, Customer Experience Insights Contact Center / CCaaS Contact Center AI (CCAI), CCaaS transformation, conversational AI, agent assist, IVR modernization CES Integrations API-driven integrations, CRM/ERP connectors, omnichannel orchestration Agentic CX Intelligent customer-facing agents using Gemini Enterprise Agent Platform, ADK, RAG Also Valuable Domain Area Skills & Technologies Data & AI BigQuery, Vertex AI, Looker — for customer analytics, segmentation, and personalization Marketing & Personalization Customer 360, CDP, predictive audiences, hyper-personalized experiences Infrastructure GKE, networking, CI/CD — foundational for CES platform deployments Cybersecurity Google Security Operations, Agentic Defense — securing customer data and interactions Workspace Gemini Enterprise for Workspace — internal productivity and collaboration tooling What We Believe Inclusion and diversity are fundamental to our culture. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Sustainability is one of our greatest responsibilities, embedded into everything we do. Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let us know if you require reasonable accommodation during the recruitment process Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/23/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maine $80,400 to $196,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York $87,400 to $266,300 New Jersey $100,500 to $266,300 Virginia $87,400 to $245,000 Washington $100,500 to $245,000 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. 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